Emergency Call & Incident Response Operator

Derbyshire; East Midlands; On-site; GBP 26,000 - 35,000; Full time

Job summary

A public service organization in the East Midlands seeks a Contact Management Operator to serve as a vital link during emergencies. The role involves answering 999/101 calls, managing incidents, and providing support to those in stressful situations. Ideal candidates will exhibit excellent communication skills, remain calm under pressure, and have experience in customer service. This position offers a competitive salary, training, and a chance to make a meaningful impact in the community.

Benefits

Supportive work environment

Training and career development

Qualifications

• Ability to listen and extract information quickly.
• Skill in dealing with conflict in emergency situations.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Answer 999/101 emergency and non-emergency calls.
• Manage operational policing incidents effectively.
• Establish severity and nature of incidents through conversation.

Skills

Excellent communicator

Calm under pressure

Experience in customer service

Job description

A public service organization in the East Midlands seeks a Contact Management Operator to serve as a vital link during emergencies. The role involves answering 999/101 calls, managing incidents, and providing support to those in stressful situations. Ideal candidates will exhibit excellent communication skills, remain calm under pressure, and have experience in customer service. This position offers a competitive salary, training, and a chance to make a meaningful impact in the community.