Aged Debt Recovery Specialist

Ruby Energy group; Fleetwood; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading energy supplier in Fleetwood is seeking a motivated Aged Debt Collection Agent to join their team. The role involves resolving aged debt balances, agreeing repayment plans, and ensuring excellent customer service is maintained. Candidates should possess strong problem-solving skills, a good telephone manner, and ideally have experience in debt recovery or collection. This is an opportunity to thrive in a supportive environment while contributing to the company's commitment to quality service.

Benefits

Buy & Sell Annual Leave Scheme

Company Pension

Employee Assistance Programme (EAP)

Free onsite parking

Employee Recognition Incentives

Qualifications

• Previous experience in debt recovery preferred but not essential.
• Experience in collection call handling.
• Ability to work autonomously as well as part of a team.

Responsibilities

• Proactively contact customers to discuss their accounts and outstanding balances.
• Collect debt by taking payments and agreeing suitable repayment plans.
• Maintain accurate and up-to-date customer records in line with company guidelines.

Skills

Target driven

Self-motivated

Strong telephone manner

Empathy

Problem-solving

Working knowledge of Microsoft Excel

Job description

A leading energy supplier in Fleetwood is seeking a motivated Aged Debt Collection Agent to join their team. The role involves resolving aged debt balances, agreeing repayment plans, and ensuring excellent customer service is maintained. Candidates should possess strong problem-solving skills, a good telephone manner, and ideally have experience in debt recovery or collection. This is an opportunity to thrive in a supportive environment while contributing to the company's commitment to quality service.