Food Hall Manager: Lead Service Excellence & People

Sainsbury's Supermarkets Ltd; Stirling; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Stirling is seeking a Food Manager to drive operational excellence and enhance the customer shopping experience. The role requires previous management experience in a fast-paced environment and strong leadership skills to inspire and develop the team. Candidates should demonstrate a commitment to outstanding customer service and have a track record of meeting performance targets. The position offers competitive pay and an array of employee benefits, including discounts and a bonus scheme.

Benefits

10% discount after four weeks, increasing to 15% on weekends.

Annual bonus scheme based on performance.

Free food and hot drinks for colleagues.

Generous holiday entitlement.

Pension matching up to 7.5%.

Wellbeing support and resources.

Cycle to Work scheme.

Qualifications

• Previous line management experience in a fast-paced operational environment.
• Ability to deliver exceptional customer service and coach a team.
• Experience managing performance issues and employee relations.
• Proven success in achieving performance indicators and KPIs.
• Leadership experience in a high-volume, dynamic customer-facing environment.

Responsibilities

• Role model high standards in food hall management.
• Manage compliance and enhance customer service.
• Ensure product availability and customer satisfaction.
• Manage performance and conduct disciplinary actions.
• Assume overall store responsibility in absence of senior management.

Job description

A leading retail company in Stirling is seeking a Food Manager to drive operational excellence and enhance the customer shopping experience. The role requires previous management experience in a fast-paced environment and strong leadership skills to inspire and develop the team. Candidates should demonstrate a commitment to outstanding customer service and have a track record of meeting performance targets. The position offers competitive pay and an array of employee benefits, including discounts and a bonus scheme.