Customer Service Adviser jobs in United Kingdom

HomeServe are now recruiting for directly employed Gas Repair Engineers to join our team!

• Location - Liverpool
• Full Time - You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work
• Salary - £44,900. Plus a £1500 guaranteed bonus in your first year

HomeServe offers an industry leading reward package to attract the best in our field:

• Seasonal hours (shorter hours in the summer with the same pay)
• Additional paid overtime
• Fantastic pension scheme including Income Protection Cover
• 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
• Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months
• Free HomeServe Cover 8 policy
• Employee assistance programme looking out for you and your family
• Company van with fuel card
• Use of company tools, uniform and PPE
• Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development
• Learning and development opportunities
• Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager
  

At HomeServe we put the customers' experience at the forefront of everything we do. As a Gas Repair Engineer you will undertake the maintenance and repair work of gas appliances and central heating systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth.

What you must have:

• CCN1, CENWAT1, HTR1 & CKR1 (if successful, copies of your certificates must be provided)
• Full UK Driving Licence with no more than 6 penalty points
• Proactive, 'can do' attitude
• Keen eye for detail and problem-solving skills

At HomeServe you’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.

Training & Support:

To help you settle in to your career at HomeServe, you will undertake our extensive training programme.

• Week 1 -You will attend our Head Office in Walsall Monday - Friday, where we will coverall things HomeServe, health and safety and provide you with your tools and equipment
• Week 2 -You will be buddied up with an experienced HomeServe Gas Repair Engineer
  

Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.

The next steps:

If you believe you are who we are looking forward for then click apply now!

If your experience matches what we need you will be sent an open book Gas Theory Paper, where you can use all resources available to complete it. If you are successful at this stage, we will be in touch to invite you to an in-person interview.

It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen.

Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing.

HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done.