Field Service Engineer – Electron Microscopy

Thermo Fisher Scientific Inc.; Hemel Hempstead; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading scientific instrumentation company is seeking a Field Service Engineer specializing in Electron Microscopy to perform installations, maintenance, and customer training. The ideal candidate has a BEng/MEng degree and enjoys a proactive role in a fast-paced environment. Expect to travel within the UK for up to 30% of the time. This role offers an exciting opportunity to grow professionally in a global company dedicated to advancing research.

Qualifications

• Minimum of BEng degree, preferably MEng.
• Ability to travel freely throughout Europe.
• Independent and service-minded individual.

Responsibilities

• Perform on-site installation and maintenance.
• Solve hardware and software problems.
• Train customers on instrument use.
• Provide technical support via phone and email.
• Ensure customer satisfaction and loyalty.

Skills

Analytical trouble shooting

Excellent hand-eye coordination

Interpersonal skills in English

Self-sufficient and motivated

Knowledge of Electron Microscopy equipment

Education

BEng or MEng degree in Mechanical or Electronic Engineering

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer – Electron Microscopy

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that impact our lives.

Role: Field Service Engineer – Electron Microscopy

Location: Oxford or Cambridge area

How will you make an impact?

Do you want to join a company known as a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry.

You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time within the UK outside your normal geographic area.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management
• Training customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful using their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures

How will you get here?

• Requires a minimum of a BEng, preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• You must be able to freely travel throughout Europe
• Analytical trouble shooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent interpersonal skills in English, verbal and written
• Independent, service-minded individual who can converse with customers at all academic levels
• Highly organized, self-sufficient and motivated individual who is adept at administration
• Knowledge of Electron Microscopy equipment is an advantage
• Clean Driving license required