Customer Service Adviser jobs in United Kingdom

Region: South Wales: Cardiff, Swansea - M4 Corridor

Schneider Electric has an exciting opportunity for the right person to join our experienced team as a BMS Service Engineer supporting a diverse and exciting customer base, including several blue‑chip accounts.

You will not only deliver BMS Support to allocated local customer sites, but also provide a proactive approach, develop meaningful relationships with your customers and demonstrate our IMPACT values whilst helping to drive service transformation.

• Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner, taking a zero‑tolerance approach to unsafe behaviour.
• Take ownership of your customer base to meet/exceed our contractual requirements.
• Deliver a best‑in‑class service.
• Work closely with the customer to identify operational issues that we can resolve.
• Provide clear and concise service reports that demonstrate the value of Schneider Electric.
• Proactively identify and provide quoted solutions for improvements, upgrades or repairs.
• Identify energy and enhancement projects to provide suggestions and opportunities beneficial for both parties.
• Advise and assist Operations Managers and Sales with larger opportunities.
• Take part in the team call‑out rota and support other members of the team where possible.

• Electrical qualification/background plus a BMS and/or HVAC industry experience.
• Previous experience in the Field Service environment, caring for customers.
• Motivated individual willing to learn about the product range Schneider Electric can offer its customers.
• Strong track record in a similar role.
• Positive attitude and constructive approach.
• Full UK driving license.

Competitive salary & bonus scheme, 28 days annual leave + public holidays, Holiday Buy & Sell programme, pension scheme, Employee Share Ownership Programme, various health & wellbeing support options, gym flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), shopping & dining discounts, learning portal and much more.

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and one of our core values is inclusion. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Schneider Electric’s global achievements:

• €36 billion global revenue
• +13% organic growth
• 150,000+ employees in 100+ countries
• #1 on the Global 100 World’s most sustainable corporations

This position will be posted until filled.