Customer Experience jobs in United Kingdom

Our client is seeking a Pre Sales Strategist to join their growing UK team!

Contract: Permanent

Location: Leeds, UK

We are looking for a strategic, commercial and digital thinker with a consultative, relationship‑driven approach. You’ll partner with prospective clients to understand their needs, shape solutions, and guide them toward choosing the agency as their digital transformation partner.

• Identify and qualify new business opportunities by understanding customer needs and pain points
• Define high‑level strategies and roadmaps for clients
• Build and maintain strong customer relationships while delivering exceptional service and support
• Stay informed on industry trends, emerging technologies, and competitor activity to guide sales strategies
• Represent the consultancy at industry events and trade shows to promote our capabilities and generate leads
• Lead the creation of sales materials, including decks, RFP responses, and proposals
• Collaborate across functions such as Customer Experience Design, Technology, Strategy, Marketing, and global teams
• Develop and maintain relationships with key technology partners (e.g., Sitecore, Salesforce)
• Support the development of new and emerging technology partnerships
• Create and execute sales strategies to achieve annual revenue and margin targets
• Maintain accurate records of sales activity and customer interactions in the CRM system
• Act as the lead storyteller and presenter in sales pitches
• Coordinate and lead pitch teams for proposals and RFP submissions
• Create and execute account‑based marketing (ABM) plans

• A digital experience expert with the ability to navigate complex business, UX, and technical challenges, supporting clients and internal teams in delivering successful digital solutions
• Adaptable, confident, and resilient – able to manage multiple priorities and thrive in fast‑changing environments
• Someone who views ambiguity as an opportunity, not a risk
• A clear and compelling storyteller who can bring clarity to digital transformation discussions
• Trusted, empathetic, and accountable in your relationships with clients, colleagues, partners, and industry peers

• Demonstrated thought leadership in digital transformation
• 5+ years of experience in sales, business development, or customer‑facing roles
• Excellent communication, negotiation, and interpersonal skills
• Ability to work both independently and collaboratively
• Strong time‑management and organisational abilities
• Familiarity with technologies such as CRM systems, sales automation tools, CMS, CDP, DAM, etc.
• A positive, proactive attitude and eagerness to learn
• A collaborative mindset suited to a flat hierarchy where trust and humour matter as much as commercial outcomes

• High impact projects for global clients
• A supportive, collaborative, non‑hierarchical culture