Supervisor - Burger King Burger King · Frankley

Moto Way; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A transport services provider is seeking a Supervisor for their Birmingham location. The ideal candidate will lead teams to deliver exceptional customer service and drive sales, ensuring brand standards are met. This role requires strong leadership, communication skills, and the ability to make decisions under pressure. The position offers an annual salary of £26,900 with additional bonuses, and includes flexible working arrangements to support work-life balance.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount for various brands

Enhanced benefits including pension and life assurance

Development opportunities with funded qualifications

Qualifications

• Previous experience leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative.

Responsibilities

• Lead teams to achieve brand standards and customer service.
• Maximize profit by driving sales and controlling costs.
• Process stock counts and orders.
• Coach and provide feedback to team members.
• Respond appropriately to customer feedback.

Skills

Leadership

Communication skills

Customer service

Decision-making under pressure

Job description

Supervisor
£26,900 per annual
40 hours per week
Shifts between 07:00 - 22:00
Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR

As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Burger King’s world-famous flame grilled menu and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our supervisors:

• Annual bonus up to £3,445pa*

• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more

• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service

• Maximising profit by driving sales and controlling costs

• Processing stock counts and orders

• Partnering with the Store Manager in setting targets for the team to achieve

• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed

• Taking ownership of customer feedback, responding appropriately in a timely manner

• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable

• Passion for delivering a memorable customer experience

• Great communication skills and be comfortable making decisions

• Ability to work on own initiative ad make reasoned decisions under pressure

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Where our customer’s journey pauses, yours just begins.

Apply today!

*Please note internally this role is called Team Leader