Parts Advisor

BMW; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global automotive group in Chelmsford is seeking a Parts Advisor to provide customer guidance on parts availability, log and allocate parts, and deliver outstanding customer service. Ideal candidates will possess excellent communication skills, proficiency in IT, and the ability to thrive in a fast-paced environment. This role offers extensive rewards such as annual leave, retail discounts, and family-friendly policies.

Benefits

33 days annual leave

Retail discounts

Gym discounts

Car discounts

Flexible pension scheme

Wellbeing program

Qualifications

• Excellent communication and customer service skills.
• Proficient in IT, with experience in web-based systems, Excel, Word, and Outlook.
• Strong ability to meet deadlines and prioritise tasks.

Responsibilities

• Provide guidance to customers on parts availability and information.
• Receive, log, and allocate parts from suppliers.
• Deliver outstanding customer service and build strong relationships.

Skills

Customer service skills

Time management

IT proficiency

Strong communication

Ability to work under pressure

Methodical approach

Job description

Group1 Chelmsford is looking for aParts Advisor.

Your role

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence

Rewards

• 33 days’ annual leave, including bank holidays (pro rata)
• Retail discountsthat save you money every day
• Gym discounts, cash healthcare plans, and acycle-to-work scheme
• Car discountsfor new and used purchases and servicing
• Flexible pension schemeandSharesave schemeto grow your savings
• Family-friendly policiesthat help you spend more time with the people that matter
• Awellbeing programmeto support you and your family
• Anannual celebrationto recognise outstanding work

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

Create a job alert and receive personalised job recommendations straight to your inbox.