Customer Experience jobs in United Kingdom

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher – and all our other brands: B&Q, Screwfix, BricoDepot, Castorama and Koctas – to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you! This team is based in the Southampton office 3 days per week.

We are seeking a skilled Packaging Engineer to join our dynamic team! In this role, you will provide expert guidance to internal teams, banners (B&Q, Screwfix, Castorama ETC..) and external vendors on all aspects of structural packaging. You will be responsible for project managing packaging activities, advising on sustainability initiatives, and identifying opportunities for packaging improvements, cost reductions, and simplifications. If you’re passionate about innovative packaging solutions and sustainability, this is the perfect opportunity to make an impact!

• Captures the needs of brand, consumer, product experience and constraints of the supply chain and turns them into clear packaging designs that are right first time. Identify beneficial opportunities whenever possible.
• Defines upfront project success criteria (innovation, sustainability, affordability and efficiency) to drive clarity throughout each project.
• Brief suppliers and leads the development of technical solutions through proof‑of‑concept to production and implementation of each project.
• Delivery of technical design that ensures the ‘end of life’ recycling of our packaging materials have been considered for all our markets and customers.

• Structural packaging experience as a Packaging Engineer or Technologist, preferably within the retail or packaging sectors, along with a strong understanding of packaging production processes and materials.
• CAD experience (ArtiosCAD/CAPE) and strong packaging prototyping skills are desirable, along with industry knowledge of primary and transit packaging materials, innovations, and trends.
• Knowledge of how structural packaging improves quality and aligns with Kingfisher targets, alongside an understanding of packaging sustainability drivers and goals.
• Takes knowledge and applies it in practice to improve packaging quality, drive sustainability credentials (reduce, remove, reuse), increase sales, increase profitability, and drive down cost.
• Must demonstrate a good insight of how packaging contributes to customer experience and purchase decision making.

Be Customer Focussed – constantly improving our customers’ experience

• Use available data to help make decisions

Be Human – acting with humanity and care

• I do the right thing
• I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

• I build and share new ideas
• I try new things and share my learnings

Be Agile – working with trust, pace and agility

• I have courage to be creative
• Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

• I embrace belonging
• I have self‑awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company.

25 days per annum plus bank holidays as stated in your contract (pro‑rated for part‑time colleagues).

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Share ownership in a tax‑efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS‑MP) or x1 Salary if not active member.

Competitive bonus scheme that aligns to work level of role.

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

At Kingfisher, we are united by our 6 core behaviours

• Constantly improving our customer experience
• Acting with humanity and care
• Be curious – thriving on learning, thinking beyond the obvious
• Be inclusive – acting inclusively in diverse teams to achieve together
• Be agile – working with trust, pace and agility
• Be accountable – championing the plan to deliver results and growth

There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.

What to expect from our application process…

Send in your application via our Kingfisher Careers website.

A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process.

You’ll then have a telephone interview/one to one conversation with a recruiter.

As you progress, you’ll be invited to attend a face‑to‑face or virtual interview.

Your recruiter will be in contact with feedback and, if successful, the details of your job offer!