Service Advisor

BMW; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive brand in Hounslow is seeking a Service Advisor to enhance customer experience. Key responsibilities include informing customers about vehicle servicing while ensuring timely vehicle readiness, and providing expert advice on products. Ideal candidates should have a passion for BMW technologies, strong interpersonal skills, and a commitment to excellent customer service. Experience with BMW AIR and a strong VHC sales background are preferred.

Qualifications

• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• Enthusiastic and dynamic personality.
• Willingness to learn and develop.
• VHC sales background with experience in pricing.

Responsibilities

• Inform and consult customers on vehicle servicing.
• Liaise with technicians about vehicle statuses.
• Provide honest advice on products and services.

Skills

Customer service commitment

Passion for BMW products

Interpersonal skills

Organizational skills

Team player

Tools

MS Office

BMW AIR

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 1

Berry Heathrow are looking for a Service Advisor

Your role

You will inform and consult on vehicle servicing and keep the customer up to date at every stage of their vehicle journey whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will provide honest and best advice on our products and services to our customers.

This is a challenging yet rewarding role where customer care must be priority and always comes first, you'll take the time to talk to our customers, building genuine rapport and identify exactly what our customers want and need.

Your profile

• A commitment to providing the best possible standard of customer service
• Passion for BMW products and technology
• Strong interpersonal and presentation skills
• Ability to work autonomously
• An enthusiastic, dynamic and team orientated personality
• Willingness to learn and develop, and keep up-to-date with complex technical/product information
• Strong organisational and prioritisation skills
• Team player that offers help and support to others
• Thorough knowledge of computer applications (MS Office, Drive)
• Experience of using BMW AIR
• Strong VHC sales background with good experience of pricing.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.