Parts Advisor

BMW; Farnborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global automotive group in Farnborough is seeking a Parts Advisor to enhance customer experience by providing guidance and customer service. The ideal candidate will be adept in IT, especially with Microsoft Excel and Word, and possess excellent communication skills. Responsibilities include managing parts logistics and maintaining customer records. This position offers extensive rewards, including annual leave and exclusive discounts.

Benefits

33 days of annual leave

Retail discounts

Car discounts

Company pension scheme

Flexible working options

Qualifications

• Strong ability to meet deadlines in a fast-paced environment.
• Capable of maintaining a methodical approach during busy periods.
• Must hold a valid UK driving licence.

Responsibilities

• Provide guidance to customers on the availability of parts.
• Log and allocate parts and consumables from suppliers.
• Deliver outstanding customer service to all customers.

Skills

Customer service skills

Time management

Communication skills

Proficient in IT

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Technical Salary Competitive Number of Vacancies 1

Group1 Farnborough is looking for a Parts Advisor.

Your role

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day:

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence

Rewards

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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