Customer Experience jobs in United Kingdom

SAGA Truck and Van • Sittingbourne, ME9, GB

SAGA Truck & Van have an exciting opportunity for a dedicated Business Development Executive to join the Van Sales Team in Sittingbourne.

The Business Development Executive (BDE) – Vans is responsible for driving sales growth of Mercedes‑Bens Van products by identifying and converting new business opportunities, building strong relationships with SME businesses, and delivering an exceptional customer experience aligned with Mercedes‑Bens and Saga brand values.

Based at our office in Sittingbourne, this role requires a strategic and consultative approach to individual and B2B selling, with a focus on driving field sales. The BDE will work closely with internal teams to ensure customer needs are met efficiently, from vehicle selection through to financing and aftersales support.

• Sales Generation: Actively prospect and develop new leads within the commercial van market segment across England. Identify and pursue opportunities to increase sales volume and market share.
• Client Relationship Management: Build and maintain strong relationships with existing and potential clients across England. Understand their business objectives, transportation requirements, and provide personalized solutions.
• Product Knowledge: Develop a deep understanding of the commercial van models, features, and specifications. Educate clients on the benefits of our products and services.
• Consultative Selling: Employ a consultative selling approach to understand client needs and recommend appropriate van models, configurations, and financing options.
• Negotiation and Closing: Negotiate terms of sale, pricing, and contracts with clients. Close sales transactions in a timely and efficient manner.
• Pipeline Management: Manage sales pipeline and effectively prioritize activities to maximize sales opportunities and achieve revenue targets.
• Market Analysis: Stay updated on market trends, competitor activities, and industry developments. Utilize market insights to identify new business opportunities and drive sales growth.
• Documentation and Reporting: Maintain accurate records of sales activities, customer interactions, and transactions. Prepare regular reports on sales performance, forecasts, and market trends.
• Customer Service: Provide exceptional customer service before, during, and after the sales process. Address customer inquiries, concerns, and issues promptly and professionally.
• Collaboration: Collaborate closely with other departments such as finance, logistics, and after-sales service to ensure seamless customer experience and satisfaction.

Hours: Monday-Friday with Saturdays on rota

Salary: Basic £26,000 per annum plus commission (OTE: Up to £58,000)

• Experience of sales within the automotive industry
• Business to Business (B2B) sales.
• Proven track record of success in commercial vehicle sales.
• Strong understanding of commercial van industry trends, products, and competitors.
• Ability to work independently and as part of a team in a fast-paced environment.
• The ability to produce work to a very high standard.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software, Microsoft Office Suite, and sales management tools.
• Valid driver's license and clean driving record.

• Performance-based bonus scheme
• Company car is provided
• 22 days’ annual leave, plus bank holidays on top
• Company pension (Royal London) via a salary sacrifice scheme
• Free staff parking
• Access to free, independent advice on finance, health, and wellbeing
• Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
• Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.

This is an exciting time to join SAGA Truck and Van if you feel like you are ready for the challenge, hit apply today! We look forwards to reading your application.

Job Types: Full-time, Permanent

Pay: £26,000.00-£56,800.00 per year

Work Location: In person

• Company car
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme

• Company Pension
• Bonus Scheme
• Company Car
• Death in Service Cover

SAGA Truck and Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. Owned by RCM, a European distributor of multiple brands including Mercedes-Benz, Toyota, Lexus, Porsche and Bénéteau.

SAGA has sites across East Anglia, Hertfordshire, Essex and Kent, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.

At SAGA we follow one simple mission - to ensure our customers always receive the best possible care, wherever they are in their journeys. We understand that to achieve this, we need to attract and retain the best people. We foster a culture where everyone feels valued and respected for their contributions.

We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.

Respect – forms the foundation of our relationships—between colleagues, partners, and customers - ensuring trust and collaboration in everything we do.

Passion – fuels our commitment to excellence, inspiring us to go above and beyond in delivering outstanding service and solutions.

Performance – is at the heart of our ambition, pushing us to continuously innovate and achieve new milestones. We celebrate these values that unite us and drive us forward - together towards a bright future.