Assistant Store Manager

Machine Mart; Leicester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A retail company in Leicester is seeking a Co-Manager to ensure the smooth running of the store alongside the Store Manager. The role requires motivating a team, delivering exceptional customer service, and achieving sales targets. Ideal candidates should have prior retail experience, supervisory skills, and a strong motivation to succeed. You will also enjoy various perks, including staff discounts and training opportunities.

Benefits

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to well-being platform

Discounts on high street & online brands

Role specific training

Promotion of internal candidates

Paid Breaks

Free Tea & Coffee

Qualifications

• Proven experience in a retail customer service orientated or sales environment.
• Supervisory or junior management experience within a retail or field sales position.
• Practical experience / knowledge of the product range.
• Ability to deliver excellent customer service to all customers.
• Proven experience in achieving sales targets.

Responsibilities

• Co-managing the store with the Store Manager.
• Motivating the team to deliver great customer experiences.
• Building rapport with customers to exceed their expectations.
• Leading by example to meet sales targets.

Skills

Retail customer service experience

Supervisory or junior management experience

Product knowledge

Ability to meet sales targets

Customer service excellence

Confident team player

Numeracy and computer literacy

Self-motivation

Can-do attitude

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need – skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24‑hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee