Account Support Analyst

DXC; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions company is looking for an Account Support Analyst in Cheltenham. The role involves transforming data into insights, supporting client account operations, and collaborating with cross-functional teams. Ideal candidates will have a Bachelor's degree in a related field and strong communication skills. The position offers competitive compensation and a robust benefits package, emphasizing a collaborative work environment.

Benefits

Private health/medical insurance

Childcare vouchers

Gym membership

Discounts on technology, groceries, travel and more

Qualifications

• Strong communication skills and a proactive approach to stakeholder engagement.
• Ability to build and maintain positive relationships with clients and internal teams.
• Good organizational skills and ability to manage multiple tasks.

Responsibilities

• Act as a primary point of contact for client account support.
• Manage and track client requests using Jira.
• Collaborate with cross-functional teams to meet client expectations.

Skills

Strong communication skills

Proactive stakeholder engagement

Organizational skills

Detail-oriented documentation

Education

Bachelor’s degree in Business, Communications, IT, or a related field

Tools

Jira

Job description

Account Support Analyst page is loaded## Account Support Analystlocations: GBR - ANY CITYtime type: Full timeposted on: Posted Todayjob requisition id: 51553097**Job Description:****Account Support****Location: Cheltenham/Gloucester, Manchester or Central London - 5 days on site**At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.At DXC, one of our platinum accounts has a position for an **Account Support Analyst**. This role requires the candidate to be responsible for transforming data into insights that drive business value. You will work closely with internal engineering teams and external stakeholders to ensure smooth account operations and issue resolution.## ## Role Responsibilities:* Act as a primary point of contact for client account support, ensuring timely and effective communication.* Manage and track client requests, issues, and updates using Jira and other agile project management tools commonly used in technology companies.* Collaborate with cross-functional delivery teams including developers, product managers, and QA engineers to ensure client expectations are met and exceeded.* Support account managers in preparing reports, presentations, and documentation for client meetings.* Monitor account performance metrics and assist in identifying areas for improvement.* Maintain accurate records of client interactions and support activities.* Assist in coordinating internal resources to resolve client issues efficiently.* Contribute to continuous improvement initiatives within the account support function.## ## What You Will Bring to the Team:* Strong communication skills (written and verbal) and a proactive approach to stakeholder engagement.* Ability to build and maintain positive relationships with clients and internal teams.* A collaborative mindset and enthusiasm for working in a team-oriented environment.* Good organisational skills and the ability to manage multiple tasks and priorities.* A detail-oriented approach to documentation and issue tracking.* Confidence in using Jira or similar agile tools to manage workflows, support requests, and sprint planning.* A willingness to learn and grow within a dynamic and fast-paced environment.## ## Desirable Skills and Technologies:* Bachelor’s degree in Business, Communications, IT, or a related field.* Experience using Jira for issue tracking and project coordination.* Familiarity with account management or client support processes in technology-driven environments.* Strong interpersonal and problem-solving skills.* Ability to interpret and communicate technical information to non-technical stakeholders.* Experience with documentation and scenario analysis is a plus.## ## What We Will Do for You:* Competitive compensation* Pension scheme* DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)* Perks at Work (discounts on technology, groceries, travel and more)* DXC incentives (recognition tools, employee lunches, regular social events, etc)At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available ***.***DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .