KEY HOLDER FULL TIME - Calzedonia Covent Garden, London Sales Points

Calzedonia Group; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading fashion retail company in Covent Garden, London, is seeking a full-time Key Holder to join its team. The role includes overseeing daily store operations, providing exceptional customer service, and contributing to sales goals. The ideal candidate should have a passion for fashion and proven sales experience. This position offers career development opportunities, a monthly bonus based on performance, a staff discount, and more benefits to nurture personal and professional growth.

Benefits

Monthly Bonus

Staff Discount

Generous Uniform Allowance

28 Days Paid Holidays

Birthday Off (Paid)

Qualifications

• Proven experience in sales and customer service environments.
• Excellent communication and time management abilities.
• Demonstrates excitement for Calzedonia brands and products.

Responsibilities

• Provide exceptional customer service and oversee store procedures.
• Contribute to store turnover and stay aware of daily sales targets.
• Assist in training and development of staff members.

Skills

Sales & Customer Service Experience

Interpersonal Skills

Time Management Skills

Passion for Fashion

Adaptable & Confident Seller

Job description

# CAREERS KEY HOLDER FULL TIME - Calzedonia Covent Garden, London## LocationUnited Kingdom**ONIVERSE** is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: **Calzedonia, Intimissimi**and **IUMAN/Intimissimi Uomo**.**Main Responsibilities:****Sales & Customer Service:*** Provide exceptional service.* Oversee store opening and closing procedures.* Contribute to store turnover, being aware of daily sales targets and store objectives.* Demonstrate comprehensive knowledge of the products and the brand.* Ensure all staff and customers are informed about current promotions and offers* Handle customer complaints, returns, and exchanges according to company policy.* Stay vigilant to prevent store thefts.* Accurately process deliveries and complete associated paperwork.**Visual & Store Standards:*** Maintain store cleanliness and ensure proper replenishment.* Keep window displays in line with Visual Manager guidelines.* Provide suggestions for in-store merchandising**People Management:*** Drive team motivation and involvement.* Ensure the entire team delivers a high-quality customer experience.* Assist in the training and development of staff members.* Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).**Security:*** Report any security issues immediately to the Store Manager or District Manager.* Keep the office and safe securely locked when not in use.* Handle money in accordance with company procedures.* Ensure store keys are managed responsibly and never left unattended.* Conduct staff security checks and ensure all areas of the store are secured before leaving.* Monitor staff purchases to ensure compliance with company procedures.* Verify that all internal and external doors and electrical appliances are secure before closing the store.**Profile:*** **Passion for Fashion:** A deep enthusiasm for the fashion industry.* **Brand Enthusiasm:** Demonstrates excitement for Calzedonia brands, products, and quality.* **Sales & Customer Service Experience:** Proven experience in sales and customer service environments.* **Approachable:** Comfortable and confident in engaging with a diverse range of customers.* **Adaptable & Confident Seller:** Willing to take on new challenges and adapt to different selling situations.* **Professional Image:** Consistently presents a polished and professional appearance.* **Interpersonal & Time Management Skills:** Excellent communication and time management abilities.**What do we offer:*** **Monthly Bonus:** Earn a monthly bonus based on store performance.* **Monthly Travel Scheme:** Available after six months of employment within the company.* **Staff Discount:** Enjoy discounts on all Calzedonia UK brands and worldwide.* **Generous Uniform Allowance:** Receive a uniform allowance per brand.* **28 Days Paid Holidays*** **Extensive Training:** Comprehensive training on store performance statistics, people management, and communication skills.* **Career Progression and Personal Development:** Opportunities for growth and development within the company.* **Referral Scheme:** Benefit from our employee referral program.* **Birthday Off (Paid):** Enjoy your birthday off with full pay as a special benefit.**Join the ONIVERSE UK family now!**Joining **ONIVERSE** means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, **ONIVERSE** is the place for you. Join us and be a part of a company that not only values your skills but also your potential.**Apply now and don’t miss the chance to join us!**We are currently seeking an enthusiastic and reliable individual to join our company as a full-time 40 hours **Key Holder** at our **Calzedonia** store located in Covent Garden, London.**Role Overview:** Under the direct supervision of the District Manager, Store Manager, and Supervisor, the **Key Holder** plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.