Customer Experience jobs in United Kingdom

Arco has a fantastic opportunity for a part‑time Branch Sales Advisor to join the team, working from one of our sites near Reading. You will be responsible for ensuring excellent customer service within our on‑site store and will need to obtain security clearance. The role is part‑time, working 24 hours per week Monday to Thursday during our core hours of 9 am–3 pm. No prior experience in the health and safety industry or with personal protective equipment (PPE) is required – we will teach you all there is to know and provide a platform for learning, development and growth.

• Deliver outstanding levels of customer service
• Interact with customers in‑store or on the phone to promote our products and services
• Provide a great shopping environment, ensuring our stores are clean, tidy and presentable—a store we can be proud of
• Process customer transactions and respond to enquiries using our bespoke IT software

• £12.60 p/h plus bonus
• 32 days holiday inclusive of bank holidays (increases with service) and the option to purchase up to 5 additional days each calendar year
• 2 fully paid Community Volunteering days each year
• An excellent pension (up to 8% Arco contribution) and four‑times Life Assurance scheme
• A wide range of cost‑of‑living discounts via Perkbox plus an employee discount on Arco products
• Free, 24‑hour access to our Employee Assistance Programme
• Health Cash Plan: reimbursement of up to 100% of everyday healthcare costs
• Access to our Learning Management System to support personal and career development
• Long‑term service awards recognising employees who have worked with us for 40 years

• Experience face‑to‑face customer service, preferably in a retail environment
• An understanding of what creates a great customer experience
• Strong IT skills and the ability to learn new software
• Full UK driving licence would be preferred
• Ability to gain security clearance

With a 140‑year legacy, Arco is recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector underpin an impressive portfolio of accounts and customers. We are the expert safety partner, blending specialist expertise with practical real‑life industry knowledge. We are on a transformation journey to become more profitable and sustainable, investing in our growing business to achieve this ambition. This is an exciting and demanding time for the business, offering an opportunity to shape and challenge our transformation journey and future growth while balancing the pressure to deliver sales growth and financial targets that are essential for future expansion. Our behaviours – Care, Collaborate, Perform and Deliver – are embedded within our culture, driving performance and ensuring we succeed together, rewarded for shared success. Diversity and Inclusion at Arco means understanding everyone’s views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas, fostering a supportive, inclusive environment that drives our strategic goals and attracts great people to build a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best.