Lead Mac & PC Repair Technician (Board-Level)

Minko`s Macs; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services company in London is seeking a Lead Mac & PC Repair Technician. The role involves diagnosing and repairing complex issues while leading a team of technicians. Candidates should have over 10 years of experience in computer repair and demonstrate excellent communication skills. This full-time position offers a supportive environment with opportunities for personal development and team mentorship.

Benefits

Autonomy and real responsibility from day one

Mentorship from senior professionals

Performance incentives linked to quality and customer satisfaction

Staff discounts

Qualifications

• 10+ years in computer repair with senior/lead responsibilities.
• Able to travel between branches in London.
• Calm under pressure while communicating with customers.

Responsibilities

• Lead repairs end-to-end: diagnose, quote, repair, and QC complex issues.
• Train and mentor junior techs; set standards and review workmanship.
• Manage parts & inventory, keep the lab organized, and deliver great customer experience.

Skills

Strong diagnostics across Apple & PC hardware/software

Excellent customer communication

Proven leadership

Board-level repair (micro-soldering/component-level)

Fluent English (spoken & written)

Education

Degree (2:1+) in Computing or related

A-Levels/GCSEs in relevant subjects

Job description

Lead Mac & PC Repair Technician (Board-Level)

Minko’s Macs is a multi‑branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We’re a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers.

Minko’s Macs Lewisham provided pay range

This range is provided by Minko’s Macs Lewisham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Tasks

This senior, hands‑on position is for a self‑starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.

What you’ll do

• Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software).
• Raise the bar: design efficient repair procedures to improve turnaround time and first‑time‑fix rates.
• Coach the team: train and mentor junior techs; set standards and review workmanship.
• Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience.
• Champion customers: translate tech into plain English, set accurate expectations, and follow through.
• Show our work: capture before/after wins and create authentic content for our socials.
• Be flexible: cover other London branches when required.

Requirements

Must-have experience

• 10+ years in computer repair with senior/lead responsibilities.
• Strong diagnostics across Apple & PC hardware/software.
• Board‑level repair (micro‑soldering/component‑level) 2–3+ years.
• Proven leadership: setting pace/standards, coaching, delegating, following up.
• Excellent customer communication; calm under pressure.
• Fluent English (spoken & written).
• Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon.

Nice to have

• Degree (2:1+) in Computing or related, or equivalent experience.
• A‑Levels/GCSEs in relevant subjects.
• Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.

Benefits

• Autonomy and real responsibility from day one.
• Mentorship from senior pros (15+ years) and a clear development path.
• Performance incentives linked to quality, throughput, and customer satisfaction.
• Staff discounts and a supportive, craft‑first culture.

The reality (and why it’s rewarding)

It’s busy: multiple tickets in flight, tough diagnostics, moving parts, and customers who need clarity fast. You’ll own results, set the tone for the team, and see your impact daily—in saved machines, happy people, and a store that runs like a machine.

Please send your CV and a cover letter to [e-mail]

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting