Customer Care Representative jobs in United Kingdom

As Client Executive, you will have an important role in providing support to the Client Manager. You will immerse yourself in the OOH world, learning quickly and honing your skills and knowledge of the industry. Your role will be crucial in the handling of a retained luxury brand client account.

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

• Work closely with the Client Manager on planning for this luxury brand account; and all activities relating to its management, development and the associated media plans.
• Be the first point of contact for incoming requests from the client and support the team accordingly.
• Support the Client Manager with planning, PCAs and competitive reviews.
• Produce proposals, presentations and rationale decks alongside the Client Manager, in response to the client’s briefs.
• Undertake all campaign administration in an accurate and timely manner.
• Communicate accurate planning information and campaign statuses to clients, clearly and promptly.
• Constantly monitor client satisfaction and ensure a high level of customer service internally.
• Resolve or escalate client/campaign issues quickly, as and when they arise.
• Conduct market research to help identify new business opportunities.
• Help to populate and utilise planning and buying tools.
• Grow industry knowledge and accelerate professional development by attending relevant trainings.
• Build and maintain strong, long-lasting client relationships and the position of a trusted advisor.
• Attend all media owner presentations, where possible.
• Undertake additional and ad hoc duties as requested.

• Fearless prioritiser – You don’t just manage a to-do list, you own it.
• Proactive problem-solver – You spot issues before they become problems.
• Confident communicator – Whether it’s a boardroom or a quick Teams message, you speak with clarity and purpose.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.
• Empathy in action – You understand people, not just processes.
• Relationship builder – You’re the friendly face and trusted go-to for colleagues and clients alike.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.
• Digitally savvy – You’re fluent in Outlook, Teams, Excel, and whatever else keeps the day running.
• Organisational ninja – You juggle calendars, travel, and tasks like a pro.
• Detail-obsessed – Nothing gets past you. Ever.
• Strategic thinker – You don’t just do the task—you understand the why behind.
• Strong interest in media/advertising (OOH in particular).
• 1-2 years’ experience in the media industry.
• Highly organised, with an eye for accuracy and detail.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Excel and PowerPoint.
• Professional and positive attitude.
• Team-orientated.
• Calm and assertive in times of conflict or high pressure.
• Curious and ambitious.

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different part of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

“ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

WE ARE BOLD

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.