Account manager

Methodfi; London, City of Edinburgh; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading fintech company in London is searching for an experienced Account Manager to strengthen key relationships. You will be accountable for customer success, driving growth and delivering a world-class experience while working collaboratively across teams. Ideal candidates should possess strong communication and commercial skills with a background in financial services. This hybrid role offers between £65,000 and £75,000 and a variety of benefits.

Benefits

27 days holiday plus bank holidays

6% employer pension contribution

Private medical insurance

Learning budget of £750

Option to work abroad for up to six weeks

Qualifications

• Experience working within the financial services/fintech space.
• Ability to cut through complexity and communicate clearly.
• Proven history of meeting growth and retention targets.

Responsibilities

• Own and lead a portfolio of strategic customer accounts.
• Develop tailored account strategies to drive customer growth.
• Collaborate collaboratively with numerous teams across the organization.
• Capture and amplify customer feedback for product direction.

Skills

Building strong relationships

Commercial awareness

Curiosity about technology

Clarity in communication

Collaboration

Organizational skills

Experience in financial services/fintech

Job description

Hybrid role with two to three days a week in our London or Edinburgh office

About us

Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.

We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

We’re on the hunt for an experienced Account manager to join our team to take ownership of some of our key customer relationships – helping them unlock the full value of our technology, making sure we continue to deliver a world-class experience and enabling them to smash their commercial ambitions.

You’ll be a strategic partner to your own portfolio of customers – trusted at every level of their organisation, from day-to-day teams to senior leaders and exec. You’ll be accountable for strengthening relationships, driving adoption of our products, and shaping growth opportunities that support both theirs and Seccl’s commercial goals.

You’ll also play a key role inside Seccl – bringing the customer voice into the heart of our business, influencing product direction, and collaborating across teams to deliver a market-leading experience.

On a typical day you will…

• Own and lead a portfolio of strategic customer accounts, building trusted partnerships across all levels of the business
• Develop tailored account strategies which drive customer growth and deliver on their (and our) commercial objectives
• Lead governance and service reviews, positioning Seccl as their long-term, strategic partner
• Identify and progress commercial opportunities (renewals, upsell, cross-sell), working closely with the wider commercial team
• Act as the escalation point for complex or sensitive issues, balancing customer empathy with commercial pragmatism
• Collaborate across product, customer support, launch and beyond to deliver a seamless, joined-up experience
• Capture and amplify customer feedback, influencing Seccl’s roadmap and future proposition
• Monitor performance against targets, proactively managing risks and spotting opportunities for growth

This role’s for you if…

• You love building strong, trusted relationships with customers
• You’re commercially minded and astute, confident owning and delivering on growth and retention targets
• You’re naturally curious about technology and excited by the role it plays in transforming financial services
• You can cut through complexity, explain things clearly, and help customers navigate change
• You’re collaborative, proactive, and like to make things happen
• You’re organised and detail-oriented – able to juggle multiple spinning plates without dropping the ball
• You have experience working within the financial services/fintech space

This role isn’t for you if…

• You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression
• You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What’s in it for you…

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £65,000 and £75,000 – dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Length of service award – one month paid sabbatical at eight years

6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Option to work abroad for up to six weeks a year

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments)

Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts.

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We\'re proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage – 45 mins competencies-based interview with the hiring manager and another member of the account management team
• Second stage – one-hour technical interview or assessment with the hiring manager and Customer director
• Final stage – 45 mins bar-raiser culture-based interview

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box.We’d love to hear from you!