Customer Care Representative jobs in United Kingdom

Senior Commercial Manager page is loaded## Senior Commercial Managerlocations: Caerphillytime type: Full timeposted on: Posted Todayjob requisition id: REQ0035690Annual salary: up to £70,000.00**Senior Commercial Manager****Location: Caerphilly, South Wales****Contract Type: Full-Time, Permanent, Office based, (40 hours per week)****Salary: £70,000 per annum + £4,500 car allowance, and benefits package****Benefits: 25 days annual leave, Pension, 3x life assurance, Individual private medical insurance****About Mears Group**Mears Group PLC is the UK’s largest provider of repairs, maintenance, and regeneration services. We deliver tailored rapid response and planned maintenance solutions through long-term partnerships with over 70 local authorities, ALMOs, and housing associations—ensuring safe, well-maintained homes and communities nationwide.As the Senior Commercial Manager, you will report directly into Mears Group Manging Director with a matrix into the branch Operations Director. This role will be to lead the commercial management of the United Welsh / Celtic Horizons asset management contract, ensuring financial performance, value for money, and effective client engagement. Oversee budgeting, cost control, procurement, and reporting, while supporting strategic delivery of contract requirements, acting a key contributor to business innovation and long-term sustainability.**Role Responsibilities*** Lead end-to-end commercial management of the contract, including budgeting, forecasting, financial reporting, and ensuring profitability.* Contribute to commercial strategy and business planning, ensuring alignment with client objectives and organisational goals.* Support contract negotiation, renewal, and variation processes, ensuring favourable and sustainable commercial terms.* Provide strategic input into pricing models, bid submissions, and contract variations to support business growth and competitiveness.* Ensure robust governance of financial controls, audit trails, and commercial documentation to maintain compliance and transparency.* Lead procurement strategy and negotiations with the supply chain, ensuring value for money and adherence to budgetary authority.* Collaborate with operational teams to ensure commercial alignment and effective service delivery.* Leverage data analytics and digital tools to enhance financial reporting, forecasting accuracy, and operational insight.* Produce regular performance reports on cost, productivity, and customer insight to inform decision-making and client engagement.* Identify and implement opportunities for process improvement, cost optimisation, and enhanced value delivery across the contract.* Champion a culture of accountability, collaboration, and continuous improvement across commercial and operational teams.* Support the integration of social value and sustainability objectives into commercial decision-making and reporting.* Ensure compliance with health & safety plans and maintain accurate records in line with regulatory requirements.* Manage employee relations with support from HR, ensuring fair, lawful, and effective practices.* Represent the commercial function in client meetings, board reviews, and external audits.* Provide operational cover for key roles as needed to maintain continuity and service standards.**Role Criteria*** Extensive experience in a senior commercial role within asset management, housing, or FM sectors.* Strong leadership and stakeholder engagement skills.* Advanced financial and contract management capabilities, including Excel and financial modelling.* Proven ability to manage complex contracts and drive commercial performance.* Experience in risk management, procurement, and strategic planning.* Full clean UK driving licence.**Benefits we can offer you.*** 25 days annual leave plus bank holidays.* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.* Staff perks with Mears Rewards - Share save scheme, and discounts on weekly groceries, holidays, plus much more.* Family friendly policies.**All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.****To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.****Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.**Apply below or to discuss your application further; contact:Beth Dunford (beth.dunford@mearsgroup.co.uk)If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.[](blob:https://mearsgroup.wd3.myworkdayjobs.com/4404c77c-5edf-405a-aa7f-eeb8078e117d)0:00 / 2:45