Customer Care Representative jobs in United Kingdom

Job ID: R20177

Commercial

London - The River Building HQ

Permanent

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The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK & I partner with global departments such as product, technology and consumer.

The Regional Growth team is responsible for the commercial output of our mid‑market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces its own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

We are looking for a City Manager to join our South England team. You'll build relationships with our restaurant partners in your area (Maidstone, Canterbury and Chelmsford), improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for South England, and be based from the London office.

• Be the local expert for the cities/areas you own in and around Maidstone, Canterbury and Chelmsford. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Draw insights from data to improve our customer proposition neighbourhood by neighbourhood
• Account‑management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
• Work with Account Managers based in your cities/areas to support the growth of local hero brands
• Identify and sign up new and top local favourites to Deliveroo and set them up for success
• Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on
• Understand and improve our customer offering in the area through acquiring local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area’s strategy plan alongside a Regional Manager, Operations and Account Management teams
• Maximise the potential of marketing opportunities in the area by encouraging restaurant participation

• Proven experience in account/relationship management, sales or strategy roles
• Effective relationship building and communication skills
• Strong commercial acumen, results and target‑oriented
• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement
• A mixture of field‑based (2–3 days per week) and office/home working (2–3 days per week)
• Preferably a UK driving licence and car

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology‑driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific, please ask your recruiter for more information.

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support
• Up to 5% matched pension contributions

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent‑friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions

A competitive and comprehensive compensation and benefits package