Helpdesk Coordinator - Client Support Specialist

Rapportservice; Reigate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A British multinational company is seeking a Helpdesk Coordinator to join their team in Reigate. This entry-level role involves providing exceptional support over the phone and email, managing service requests, and fostering positive client relationships. Ideal candidates will have customer service experience, strong communication skills, and the ability to work methodically and creatively solve problems. This is a full-time position with opportunities for career development and benefits including travel discounts and wellness programs.

Benefits

Travel discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community support

Qualifications

• At least one year of customer service and administrative experience in a five-star setting.
• Strong written communication skills and professional behavior.
• Ability to build rapport with clients, colleagues, and stakeholders.

Responsibilities

• Handle incoming calls and emails promptly.
• Log service requests and enquiries accurately.
• Monitor ticket progress and support timely resolution.
• Coordinate room or service bookings efficiently.

Skills

Customer service

Problem-solving

Communication

Microsoft Office

Job description

A British multinational company is seeking a Helpdesk Coordinator to join their team in Reigate. This entry-level role involves providing exceptional support over the phone and email, managing service requests, and fostering positive client relationships. Ideal candidates will have customer service experience, strong communication skills, and the ability to work methodically and creatively solve problems. This is a full-time position with opportunities for career development and benefits including travel discounts and wellness programs.