Customer Care Assistant jobs in United Kingdom

ID 5911

We’re on the hunt for an Account Manager to join us at McCann Birmingham working exclusively with our McCann Birmingham client services team! We’re looking for people with (ideally) agency experience, that have worked with big brands, but most importantly, it’s your can-do attitude and approach we’re interested in. You’ll also be a force to be reckoned with when it comes to getting the job done. Great at managing multiple projects under pressure, getting the team organised and ensuring everything is running smoothly.

McCann Birmingham is part of the UK’s largest integrated agency. Over 800 individuals working together to help brands play a meaningful role in people’s lives. We are also part of McCann Worldgroup, a global agency network that delivers culture-shaping work for some of the world’s biggest brands. And to add to the (literal) wheelbarrow full of awards we’ve got including Euro Effies most effective global agency, Cannes Network of the Year, Campaign’s European Integrated Agency of the Year, not to mention McCann Central’s haul of awards in recent years at Cannes Lions, Clios, One Show, D&AD, LIAs, Golden Drum & Creative Circle Awards. So, creativity really is at the forefront of everything we do.

We’re a team of passionate creatives, strategists and marketers from a wide mix of backgrounds. But there’s a lot that unites us – like caring deeply about everything we make. And though our skillsets are wide and our process knowledge is deep, we are all still learning every day.

What you need to have under your belt:

Required key skills:

• German language skills are essential! Both written and spoken
• Experience in working with multiple markets
• Experience with global brands, FMCG and banking clients would be desirable
• Excellent communication skills – both written and verbal
• Highly developed organisational skills and excellent attention to detail
• Experience working with multiple stakeholders attached to one client globally
• Problem solver who can think on their feet and seek out new opportunities for the business and the clients
• A future leader. We’re looking for ambitious people who want to grow and progress (personally & professionally)
• A curious mindset
• A collaborative, team-oriented approach
• A self-starter who enjoys taking ownership and seen a campaign from start to finish
• Trusted pair of hands that will get the job done

In addition to a competitive salary, we are committed to creating a brilliant environment for all our people. This includes benefits such as excellent holiday, plus the opportunity to take additional fully paid leave, enhanced pension contributions, life assurance and much more.

A culture of learning and development is also central to our ethos, so you’ll have access to industry leading training and development programmes, plus you’ll get to work closely with the world’s biggest media partners to access exclusive features and products.

Most importantly, you’ll be part of a fun and collaborative team and you’ll work in an environment where you are supported and developed.

Our commitment to equal opportunities

For us, diversity is a business imperative – one that must be embedded into every aspect of how we operate in order to drive success. Simply put, we believe an encouraging and inclusive environment makes sound business sense.

As a globally integrated community that influences and shapes culture, it’s vital that the talent mix in our agencies encompasses all dimensions of diversity, and that we demand the same of the people we work with.

Conscious inclusion encompasses social, cultural and cognitive differences and cultivates an ethos of belonging, connection and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with our vendors and clients, and ultimately lead with purpose.

McCann is a disability confident committed employer and will guarantee an interview to any disabled candidate who meets the minimum criteria for this role, so please do let us know when you apply if you are eligible, along with any adjustments you may need to the recruitment process to enable you to perform at your best.

McCann helps brands build the most meaningful brand platforms that drive exponential growth and leave a lasting impact on culture. Founded 100+ years ago with their own platform, “Truth Well Told”, McCann is the world’s leading advertising agency network, creating some of the most creatively and commercially impactful advertising globally. McCann is the founding unit of McCann Worldgroup marketing services company, part of the Interpublic Group (NYSE: IPG).