Customer Care Advisor jobs in United Kingdom

Our mission is to create value that lasts.

Planhat empowers businesses to acquire, service, and grow their customers.

Your objective is to set our future clients up for long-term success and tailor each sale accordingly.

At Planhat, we don’t just talk about results—we get them.

Starting with just two people and no external funding, we’ve grown to 200 people, and now power thousands of customer-centric businesses every day.

We’re building a team to partner with ambitious business leaders across EMEA—from fast-growing scale-ups to established industry giants—to transform customer success, drive sustainable growth, and optimize client operations.

Our AE team comes from diverse backgrounds, but share some key traits:

Proven track records (typically 2+ years) in selling powerful B2B SaaS products.

Experience exceeding revenue targets as AEs, CSMs, or Account Managers at fast-growing software companies.

Success at larger companies with a desire to make an impact at a fast-growth company.

We prioritize mindset, drive, and achievements over years of experience. You might fit right in if you have:

‘Builder mentality’: You thrive in uncharted territory. You take initiative, create your own playbooks, and figure out how to get traction.

High performance: You consistently exceed revenue targets. You’re probably an overperforming AE who wants a tougher challenge, or a seasoned solution seller with a maverick streak, either way, you’re motivated by growth and impact.

Commercial acumen: You understand that every organisation is unique—especially when it comes to customer success. You build trust, go beyond the obvious, and solve complex challenges for global business leaders.

Ruthless Focus: You make good bets, prioritize, and execute effectively; doubling down on what works and cutting out distractions.

We’re creating one of the world’s most strategic and exciting business tools, already relied on by tens of thousands of users managing over 2.6 million customers globally.

At Planhat, we believe in growth from within. Successful AEs have opportunities to take on leadership roles, spearhead international expansions, and open up new industry verticals.

Success in this mission relies on strong cultural alignment, fast ramp-up, and ongoing collaboration, so we’re looking for someone to join our team in London.

All roles are considered on a rolling basis.

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