Customer Care Advisor jobs in United States

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LA PRAIRIE -
The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty.
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment.
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Location:

Manchester, GB, M3 2QG

Contract Type: Permanent - full-time

Description:

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging Therapies?

We are looking for an Account Manager to join our North Region. You will be responsible for managing our counter in Manchester. You will implement effective weekly business plans and you will work towards maximising the retail performance targets. You will be solely accountable for the sales and performance of the account and will have the opportunity to make new connections in Manchester whilst working towards recruiting new customers to the brand. You will also have the chance to utilise our beauty room to enhance the customer experience but also host on/off counter animations.

Main responsibilities

To achieve sales by using La Prairie’s selling and Training guidelines:

• Achieve targets and business plan effectively including creating outreach opportunities and partnering your host store to offer the ultimate La Prairie experience
• Traffic stop daily in store to recruit prospective clients to your business
• Invite every customer to sit down and have a skincare consultation: listening and identifying the customers' needs
• Proactively organise external events to generate sales and recruiting new clients to your counter
• Ensure the counter is represented to exemplary standards and you effectively communicate with all relevant La Prairie departments

Qualifications

Applicants for this position must be able to demonstrate the following skills and experience:

• NVQ level 3 in Beauty Therapy
• Experience of providing high quality skincare treatments to clients
• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
• Strong retail experience
• Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
• Strong business acumen to drive sales and go beyond business objectives
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
• Ability to build relationships throughout the store to find new opportunities
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.

In return, La Prairie offers:

• A good salary with a new competitive commission scheme
• 33 holiday days (including bank holidays) pro-rated based on working days
• Generous product allocation & discount
• Long Service Awards starting with 3 years’ service
• Gratis of new launches
• Contributory pension scheme – 5% employer contribution
• Employee referral bonuses