B2B Customer Sales Administrator

Shou; South Molton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A thriving distribution business is seeking a B2B Customer Sales Administrator to manage long-standing customer accounts. You will ensure smooth project handling, process orders, and maintain client relationships. The ideal candidate will have experience in customer service or sales administration, particularly within the heating or renewable energy sectors. A full UK driving license is required as the company will relocate to South Molton in Autumn 2025.

Benefits

Free onsite parking

30 days holiday including bank holidays

Ongoing progression and development opportunities

Regular social events

Qualifications

• Previous experience in a customer service or sales administration role.
• Experience in heating systems and renewable energy is essential.
• Full UK driving license required.

Responsibilities

• Manage relationships with 20 B2B customers.
• Process sales orders using Sage.
• Produce client proposals and quotations.
• Coordinate deliveries with logistics.

Skills

Customer service experience

Sales administration experience

Strong relationship-building skills

Excellent communication skills

Proactive and organized

Tools

Sage

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title: B2B Customer Sales Administrator
Location: Shirwell(relocating to South Molton, Autumn 2025)
Job Type: Permanent
Salary: Up to £30,000 per annum (DOE)
Hours: 40 hours per week Monday to Friday, 9am5pm
Benefits:

• Free onsite parking

• 30 days holiday including bank holidays

• Ongoing progression and development opportunities

• Regular social events

About the Company

Our client is a thriving distribution business specialising in supporting installers and specifiers of renewable heating systems with design, specification, and market-leading products. Due to growth, they are seeking an experienced Sales Administrator to join their friendly team of 7.

The company will be moving into a new purpose-built warehouse and office facility in South Molton in Autumn 2025, so applicants must hold a valid driving license.

Role Overview

As a B2B Customer Sales Administrator, you will manage around 20 long-standing customers, ensuring their projects run smoothly from initial enquiry to delivery. You will build strong relationships, process orders, liaise with internal departments, and ensure clients receive outstanding service at all times.

Key Responsibilities

• Build and maintain strong relationships with new and existing B2B customers

• Take project briefs and liaise with internal specialists for heat calculations, underfloor heating, and MVHR designs

• Produce client proposals and quotations

• Process sales orders using Sage

• Coordinate deliveries with the logistics team

• Liaise with suppliers, purchasing, and logistics to ensure on-time deliveries and keep clients informed

• Respond to customer enquiries regarding stock, progress, and pricing

• Manage returns in line with company policy, ensuring quick resolution

• Maintain accurate CRM records and internal databases

• Carry out general office administration including filing, booking meetings, and ordering supplies

• Provide basic IT maintenance (printer, computer troubleshooting)

• Represent the company at trade shows, liaising with other businesses and potential customers

• Undertake B2B email and telephone sales campaigns to support new business

• Support the company LinkedIn channel with content and responses

Requirements

• Previous experience in a customer service, account management, or sales administration role

• Experience in heating systems and/or renewable energy is essential

• Strong relationship-building skills

• Excellent communication and interpersonal abilities

• Proactive, organised, and detail-oriented

• Competent IT skills including Microsoft Excel, Word, and Outlook

• Full UK driving license

Application Process
All applications for this role must be made through Valoris Group.