Customer Care Advisor jobs in United Kingdom

We’re looking for a proactive, analytical, and detail-oriented SEO Account Manager to join the British Airways SEO team—one of the agency’s biggest accounts. In this role, you will be responsible for managing and executing SEO strategies to enhance organic search visibility, drive traffic and improve client performance. This role requires a deep understanding of search engine algorithms, data analysis and strategic planning to deliver measurable results for clients.

• Hands-on SEO experience
• Strong data analysis skills — proficient in Excel and able to extract and interpret big datasets to inform strategy
• Solid understanding of technical SEO principles including site architecture, crawlability, indexation, and performance
• Familiar with a range of SEO tools (e.g., Google Search Console, Screaming Frog, SEMrush, SimilarWeb, Lumar, STAT)
• A proactive self-starter with excellent problem-solving skills and the ability to take ownership
• Highly organised with strong attention to detail and the ability to meet tight deadlines
• Confident communicator with strong written and verbal presentation skills
• A collaborative mindset and a genuine interest in SEO, digital trends, and ongoing learning

• Work with developers, content creators and paid media teams to integrate SEO across all digital marketing efforts
• Translate complex data into clear, actionable insights and strategic recommendations
• Work with content teams in producing search engine ready content, ensuring keyword relevance and search intent alignment
• Proficiently use tools like Google Search Console, STAT, SEMrush and Screaming Frog to track performance and provide data-driven insights
• Serve as a primary SEO contact for clients, presenting strategies, results and recommendations to improve performance and ROI
• Monitor and respond to evolving algorithms, AI in search and SEO best practices to maintain a leading position in the industry

MG OMD was established in 1990 as a challenger media agency (Manning Gottlieb Media) that placed craft, trust and performance at the heart of media planning and buying. Since joining Omnicom network’s OMG (Omnicom Media Group) in 1998, we have continued to retain our founding ethos of providing clients with bespoke approaches, unprecedented insight, specialism, security and transparency; helping our clients to use media to unlock their competitive advantage and deliver innovative, effective and award-winning work and campaigns that create difference that matters.

MG OMD is the second-largest media agency in the UK. We are the most awarded media agency in both the history of the IPA Effectiveness Awards and Thinkbox’s TV Planning Awards and have this year been named as Agency of the Year in The Media Leader UK awards, Campaign Global awards and Campaign UK awards. With over 500 employees working across some of the UK’s leading brands, it is our people who ultimately make the award-winning difference. We provide an amazingly collaborative culture with open communication and a commitment to diversity of thinking, background and skillsets. We have IPA CPD Gold Accreditation for the 13th year running and CPD Platinum Accreditation for the 7th consecutive year. We were featured in the Sunday Times Best Places to Work in 2023 and 2024.

Flexible Working
We support flexibility with a hybrid model (three days in the office, two remote). Standard hours are 9:30–17:30, with core hours 10:30–16:30 for flexibility. We encourage open conversations to support high-need periods and individual circumstances.

Be Your Best
We offer adjustments in recruitment to help you be your best. Please discuss any requirements with our Talent Team or email beyourbest@omnicommediagroup.com for confidential support.

Diversity, Equity & Inclusion at OMG
We are committed to an inclusive environment where diverse voices are valued, heard and well-represented. We process your data in accordance with our Recruitment Privacy Notice available at omnicommediagroup.com/recruitment-privacy-notices/.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Advertising Services