Customer Care Advisor jobs in United Kingdom

We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals work with complex information. Taking what’s traditionally found in impenetrable, text-based legal documents, StructureFlow enables users to dynamically collate, visualise and model information holistically, enabling professionals to cut through complexity through the power of visual working.

StructureFlow closed its Series A funding in April 2024, we are growing fast and are at an exciting stage of scaling up. We have great traction today, working with over 120 highly engaged international legal and professional services firms including 3/5 of the UK Magic Circle and a sizable segment of the US AMLAW 200.

As Sales Operations Manager, you’ll partner closely with StructureFlow’s CRO to ensure our go-to-market team operates with maximum effectiveness. You’ll be responsible for mechanising our sales process, scaling our workflows, tools, and insights that enable our sales team to hit ambitious targets while maintaining operational excellence.

This role will suit a dynamic self-starter who is looking to make an impact in a fast paced, innovative technology scale-up and demonstrate a significant contribution to the company’s attainment of revenue goals.

• Champion Hubspot CRM usage across the sales team, embedding it as the single source of truth.
• Maintain data integrity, accuracy, and completeness to enable reliable reporting and forecasting.
• Configure automations, workflows, and integrations that streamline the sales cycle and reduce manual effort.
• Connect Hubspot with adjacent systems (e.g., client success, contract automation, data tools) to ensure a seamless end-to-end process.

• Create training materials, playbooks, and collateral to shorten ramp time.
• Support structured onboarding and training for new hires across the UK and US.
• Work with Product Marketing to refine and update sales assets, scripts and talk-tracks in line with the latest product releases.
• Work with AEs and BDRs to support pipeline generation through consistent identification and upload of leads into Hubspot for outreach.

• Map and refine sales workflows to make them more efficient without losing flexibility.
• Build dashboards and reports to provide visibility on pipeline, productivity, and performance.
• Partner with leadership to translate data into actionable insights and initiatives.

• 2–4 years’ experience in Sales Operations, Sales Enablement, or RevOps roles.
• Proven track record of CRM automation, adoption and process improvement – Hubspot is a must.
• Experience building Sales training content, and playbooks.
• Strong analytical skills — confident with Excel and Hubspot reporting.
• Excellent communicator who can collaborate with and support sales teams.
• Hands-on, resourceful, and comfortable operating in a high growth business with ambiguity.

• Competitive salary
• Opportunity to join a dynamic, early-stage startup in our mission to become the critical infrastructure for transactions of the future.
• High impact work that really matters - success in this role will drive our company forwards and have an outsized impact on our business and our clients
• Flexible working – we are hybrid with a bright central London office for those who want to use it.
• Learning & development budgets and support