Customer Care Advisor jobs in United Kingdom

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world

The job in brief:

Job Title - Paid Search Account Manager – Italian Speaking

Working model - Hybrid from London, Remote from The UK

Team - You will join the Customer Acquisition Team

Level - Professional

Location - London, UK

Contract - Permanent – full-time (EUR 36 h/week)

As a key member of the SEM team, you’ll work closely with the SEM Team Lead to plan, execute, and analyse paid search campaigns across multiple brands and products, with a clear focus on Google Ads, Search Ads 360, and Microsoft Advertising.

Your goal: ensure all campaigns align with our business and marketing objectives, pushing constantly for optimisation, automation, and innovation.

What your impact will be:

• Take full ownership of SEM performance for a specific market or product area.
• Identify growth opportunities and lead testing, scaling, and optimisation initiatives.
• Deliver actionable insights and drive measurable impact through data-driven decision making.
• Collaborate with cross-functional teams (Branding, Analytics, Pricing) to enhance campaign efficiency and innovation.
• Develop and maintain best practices for SEM and share knowledge within the team.
• Contribute to automation projects (scripts, rules, feed management) to streamline campaign operations.

• A proven track record of managing and optimising Paid Search large accounts, with solid experience in Google Ads and/or Search Ads 360.
• Proven experience managing large-scale, multi-million budgets and complex account structures across multiple markets.
• Deep understanding of smart bidding, automation, and audience strategies.
• Advanced Excel / Google Sheets skills for data analysis and performance reporting.
• Highly data-driven and analytical, with the ability to translate insights into action.
• Familiarity with Google Analytics / GA4 and measurement frameworks.
• Strong collaboration mindset and eagerness to work with teams beyond SEM to scale impact.
• Advanced level of Italian.
• Minimum knowledge of MySQL, BigQuery.
• Understanding of A/B test tools.

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview online (30 minutes)
• 1st interview online (Manager): soft skills + technical knowledge
• Offline practical case
• 2nd interview online (Manager and Team)
• Final interview

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.