Luxury Sales Consultant

Maxmarafashiongroup; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion retailer in London is seeking a Mandarin Speaking Luxury Sales Consultant for their department stores. This full-time role requires relevant experience in luxury retail and excellent customer service skills. Candidates must be fluent in Mandarin and possess good conversational English. The position involves assisting customers, achieving sales targets, and maintaining high service standards.

Qualifications

• Fluent in Mandarin and good conversational English.
• Minimum 1 year of relevant experience in luxury retail.
• Strong client relationship skills.

Responsibilities

• Assist customers according to brand philosophy.
• Meet specific objectives set by the Store Manager.
• Ensure merchandise is displayed and organized properly.
• Maintain professional knowledge and high service standards.
• Deal with customer queries and complaints.

Skills

Mandarin

Conversational English

Luxury retail experience

Client relationship management

Achieving personal and team goals

Job description

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ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret‑à‑porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.

Job Description: Mandarin Speaking Luxury Sales Consultant – Max Mara Department Stores

We are currently seeking Full‑Time Sales Consultants for MaxMara in department stores.

Main Responsibilities:

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Ensure that all merchandise is properly displayed and organized;
• Maintain and update professional and technical knowledge;
• Delivers excellent service to ensure high levels of customer satisfaction;
• Deals with customer queries and complaints;
• Acts as ambassador of the customer‑centric logic within the store;

Profile:

The ideal candidate will:

• Have Mandarin as their first language.
• Demonstrate good conversational English.
• Have relevant experience in luxury retail.
• Develop and maintain strong client relationships.
• Ensure each customer receives a consistent and professional service
• Be motivated to achieve personal and team goals and have worked to KPIs.
• Continuously maintain high standards.
• At least 1 year of relevant experience is a minimum

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales, Customer Service, and General Business

Industries

• Retail Apparel and Fashion

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