Lead Customer Support Manager, EMEA (12-month)

Methodfi; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global payments and financial platform is seeking a Customer Support Manager in London to oversee customer support operations in the EMEA region. The role involves managing a team, optimizing workflows, and ensuring high service standards. Candidates should have at least 4 years of experience, including leadership in customer support, strong problem-solving skills, and proficiency in support technologies like Zendesk. This is a maternity cover for a 12-month fixed term contract.

Qualifications

• At least 4 years of experience, preferably with a tech startup.
• Minimum of 1 year in a leadership role.
• Strong problem-solving skills and ability to leverage data.
• Self-starter with a strong sense of ownership.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and mentor the customer support team.
• Oversee day-to-day operations of the support team.
• Identify inefficiencies in workflows and implement improvements.
• Ensure high level of service to our customers.
• Collaborate with other departments to integrate customer feedback.
• Monitor performance metrics and generate reports.

Skills

Leadership

Problem solving

Customer support technologies

Communication

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

Job description

A global payments and financial platform is seeking a Customer Support Manager in London to oversee customer support operations in the EMEA region. The role involves managing a team, optimizing workflows, and ensuring high service standards. Candidates should have at least 4 years of experience, including leadership in customer support, strong problem-solving skills, and proficiency in support technologies like Zendesk. This is a maternity cover for a 12-month fixed term contract.