Contact Center Manager jobs in United Kingdom
Tech Lead - Contact Centre Architecture
AIRMILES Travel Promotions, Ltd.
Customer Support Officer Shawbrook Risk Services Glasgow, GB Published on December 10, 2025
Shawbrook Bank
Tech Lead - Contact Centre
AIRMILES Travel Promotions, Ltd.
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S&P Global, Inc.
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The Body Shop
Customer Care Champion – Fast, Welcoming Service
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Pimlico Plumbers Ltd
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Briggs Equipment Group
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Dubizzle Limited
Tech Lead - Contact Centre Architecture
Job summary
A leading travel loyalty company in Greater London seeks a Tech Lead responsible for designing and architecting innovative solutions for contact centre products. This role emphasizes collaboration with product teams, ownership of architecture evolution, and proactive monitoring of product health. Candidates should demonstrate strong Amazon Connect experience, cloud and DevOps skills, and a commitment to agile methodologies. Join a dynamic team focused on enhancing user satisfaction and driving innovation.
Qualifications
- Strong experience with Amazon Connect or similar telephony systems.
- Ability to architect services ensuring alignment with product goals.
- Understanding of secure and efficient system integration.
Responsibilities
- Own the architecture and enhance user satisfaction across the platform.
- Collaborate with product teams for seamless interoperability.
- Monitor product health and drive system reliability initiatives.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.