Customer Success Associate, Disclosure Engagement — Hybrid

CDP; Greater London; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A global non-profit organization is seeking a Customer Success Associate for its Disclosure Engagement team in London. The role involves creating content for customer interactions, managing key data metrics, and providing operational support to enhance customer engagement. Candidates should possess strong skills in Excel and PowerPoint, organizational abilities, and a passion for environmental impacts. The salary ranges from £27,265 to £34,082, with generous benefits including a non-contributory pension and training opportunities.

Benefits

30 days' holiday plus bank holidays

Generous non-contributory pension provision

Employee Assistance Programme

Life assurance

Training and development

Qualifications

• Demonstrable interest in and basic understanding of environmental impacts.
• Ability to maintain and use data effectively.
• Strong organizational and time management skills.

Responsibilities

• Develop and format presentations using PowerPoint and Excel.
• Support the regional team in tracking key performance metrics.
• Respond to external queries via the regional disclosure inbox.

Skills

Project coordination or organizational abilities

Attention to detail

Strong written and verbal communication skills

Excellent PowerPoint and Excel skills

Adaptability in dynamic environments

Tools

PowerPoint

Excel

PowerBI

Job description

A global non-profit organization is seeking a Customer Success Associate for its Disclosure Engagement team in London. The role involves creating content for customer interactions, managing key data metrics, and providing operational support to enhance customer engagement. Candidates should possess strong skills in Excel and PowerPoint, organizational abilities, and a passion for environmental impacts. The salary ranges from £27,265 to £34,082, with generous benefits including a non-contributory pension and training opportunities.