Remote Customer Support Specialist — Global SaaS

The Resume Database; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global customer support provider is seeking a full-time, remote Customer Support Representative. This role involves delivering exceptional support, collaborating across teams, and maintaining a customer Knowledge Base. Strong written English communication skills are essential, along with a problem-solving attitude. The position is fully remote, but applicants must be in the EU, UK, or IE. Familiarity with Hubspot or similar CRM tools is beneficial. Applications should be submitted in English, with a deadline of January 4th, 2026.

Benefits

Referral bonus

Work with a distributed team

Opportunity for professional training

Qualifications

• Experience in customer support is mandatory.
• Familiarity with CRM platforms is a plus.
• Ability to write effectively in English is essential.

Responsibilities

• Respond to customer questions and issues efficiently.
• Collaborate with teams to resolve customer-related matters.
• Maintain customer-facing Knowledge Base.

Skills

Customer support experience

Problem-solving

Strong written English

Self-driven and organized

Technical comfort

Tools

Hubspot

Job description

A global customer support provider is seeking a full-time, remote Customer Support Representative. This role involves delivering exceptional support, collaborating across teams, and maintaining a customer Knowledge Base. Strong written English communication skills are essential, along with a problem-solving attitude. The position is fully remote, but applicants must be in the EU, UK, or IE. Familiarity with Hubspot or similar CRM tools is beneficial. Applications should be submitted in English, with a deadline of January 4th, 2026.