New Customer Administrator (6 month FTC)

Just Group plc; Belfast; Hybrid; GBP 25,000; Full time

Job summary

A leading financial solutions company in Belfast is seeking a New Customer Administrator to manage equity release and care applications. This role involves delivering exceptional customer service through both administration and phone interactions. The position offers a salary of £24,780, along with benefits like private medical coverage and a robust pension scheme. After probation, the role transitions to a hybrid working model, focusing on helping customers through their retirement journey.

Benefits

28 Days Annual Leave

Private Medical Cover

Amazing Pension Scheme

Learning and Development opportunities

Access to Headspace App

Qualifications

• Experience in administration and customer service roles.
• Ability to work under pressure while maintaining accuracy.
• Strong decision-making skills in competing priorities.

Responsibilities

• Process new Equity Release & Care customer applications.
• Provide excellent customer service over the phone.
• Complete a full training and induction programme.

Skills

Customer interaction experience via telephone

Attention to detail

Organizational skills

Verbal and written communication

Education

GCSE with Grades C or above in English and Maths

Job description

New Customer Administrator (6 month FTC)

New Customer Administrator (Equity Release/Care) - 6 Month FTC - £24,780

Hours: 35 hours a week

Start Date: 26th January 2026

Location: Belfast City

Are you looking for a new and exciting career and able to start on the 26 th January 2026?

We are looking for ambitious Administrator to join our HUB team on a 6 month FTC, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.

Our New Customer Administrators / New Business Processors process new Equity Release & Care customer applications accurately and efficiently. This is a dual role where you will spend time on administration and time contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Salary: £24,780 plus benefits including holiday, private medical and pension scheme

Location: Belfast City. Office based then hybrid

This is a full time, contract position at 35 hour week, Monday - Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (3 days in the office)

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business.

What can we offer you?

• 28 Days Annual Leave (plus bank holidays)
• Birthday day
• Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel
• Amazing Pension Scheme – Employer starts at 7% and increases to 10% based on your contribution
• Private Medical Cover
• Income Protection
• Life Assurance
• Learning and Development opportunities – including access to LinkedIn Learning
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
• Employee Funded Benefits – Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing

As a New Business Processor, you will ensure that new business applications for our Equity Release & Care customers, are processed efficiently and accurately, whilst providing and maintaining excellent levels of customer service.

You will take ownership and responsibility of your new business applications and customer enquiries, providing prompt and efficient response as well as ensuring that informative and accurate information on products and services we offer is provided.

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.

To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:

• Experienced in both administration and customer interaction via telephone.
• Customer orientated and have the customer’s best interest at the heart of everything you do.
• Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.
• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
• Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths.

If this sounds like your next opportunity with career progression, we want to hear from you!