Customer Care - England and Wales

McDonald's; England; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading fast-food company in the United Kingdom is seeking a Customer Care Assistant. In this role, you will serve customers, maintain cleanliness, and create a welcoming atmosphere in the restaurant. Effective communication and the ability to thrive in a fast-paced environment are essential. A friendly attitude and a genuine smile are vital for connecting with customers. The role offers various benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Strong capability for maintaining high standards of cleanliness.
• Ability to establish positive communication with customers.
• Experience in a fast-paced, high-energy environment is a plus.

Responsibilities

• Serve customers and ensure smooth operations in customer areas.
• Maintain cleanliness in dining area and toilets.
• Create a warm and welcoming atmosphere.

Skills

Effective communication skills

Attentive listening

High energy levels

Teamwork

Customer service orientation

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.........