Assistant Customer Service jobs in United Kingdom

**Date Posted:**2025-11-21**Country:**United Kingdom**Location:**Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom**Job Title****Customer Care Champion - Weekday Lates**## **Role Overview:**Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester. The hours are 4pm-8pm Monday to Friday.Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment.**Job On a typical day:*** Manage inbound and outbound calls from Technicians, Service Account Managers and Customers* Dispatch work orders created by telephone or email within the agreed process and timeframe* Ensure all relevant job and customer information is captured and updated in CRM* Follow required procedures when answering all alarm calls* Manage the OtisLine email inbox identifying and completing the correct action required from the email* Logging insurance reports**What is needed to be successful in the role*** Passionate about excellent customer service* Have excellent written and verbal communication skills* A team-player and able to work under pressure to deliver business commitmentsIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.***Privacy Policy and Terms:**Click on this to read the Policy and Terms