Customer Service Advisor EMEA

Camford; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading life sciences company is seeking a motivated Customer Service Advisor in Bristol. The role involves delivering high-quality service across various channels, managing customer inquiries, and processing sales orders. Ideal candidates should possess a relevant degree and be fluent in English and French. This position offers a dynamic work environment with opportunities for learning and development, alongside a range of employee benefits and a commitment to continuous improvement.

Benefits

Competitive wages

Employee development programs

International and diverse working environment

Retirement programs and employee stock purchase plan

Qualifications

• Experience in a customer-focused role is a plus; open to freshly graduated students.
• Professional, adaptable, and calm under pressure.
• Passionate about learning, growing, and advancing a career in customer service.

Responsibilities

• Serve as the first point of contact for incoming sales enquiries.
• Process sales orders accurately across multiple channels.
• Respond to order queries and manage non-technical complaints.

Skills

Customer-focused mindset

Fluent English and French

Strong IT skills

Excellent communication skills

Organizational abilities

Education

Bachelor’s degree in Hospitality, Business, Marketing, Life Sciences, or related field

Tools

Microsoft D365

Salesforce

Job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Reports To: Customer Services Team Leader

Location: Bristol or Abingdon (UK) (on-site)

Hours of Work: 37.5 hours per week

Position Summary

Grow your career, create change, and elevate customer service excellence. We are looking for a motivated and tech-savvy Customer Service Advisor to join our EMEA team, delivering seamless, high-quality service from the first point of contact through order placement and after-sales support.

This role is ideal for early career professionals who are motivated to learn, innovate, and build a rewarding career in a dynamic, tech-driven environment. You will gain hands‑on experience, work closely with internal teams, and contribute to improving processes and customer experiences beyond traditional call center work.

Essential Duties

• Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat

• Process sales orders accurately across multiple channels, including e-commerce, email, and telephone

• Raise customer quotations, proformas, and coordinate stock returns when required

• Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service

• Respond to order queries, manage non-technical complaints, and provide practical solutions

• Monitor backorders and keep customers informed of delivery updates

• Manage new account processes and maintain accurate customer documentation

• Keep the customer database up to date and ensure all information is logged

• Follow up on orders to support excellent after-sales service

• Develop foundational product knowledge to support customer interactions

• Work independently and collaboratively to maintain high levels of customer service

• Support best practices, efficiency, and continuous improvement within the team

Qualifications & Skills

• Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field

• Experience in a customer-focused role is a plus; open to freshly graduated students

• Fluent written and spoken English and French.

• Tech-savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus

• Customer-focused mindset with a commitment to continuous improvement

• Strong organizational, administration, and multitasking abilities

• Excellent communication and interpersonal skills; able to build positive relationships

• Professional, adaptable, and calm under pressure

• Passionate about learning, growing, and advancing a career in customer service

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne:

• We offer competitive wages along with extensive benefits for employees and their families.

• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.