Customer Service Advisor - Fast-Paced, Flexible Working

First Group; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading transport company in Leeds is looking for customer service representatives to join its high-volume Contact Centre. The role involves engaging with customers to resolve queries and complaints quickly and effectively. Candidates should have proven experience in a similar environment and excellent communication skills. The position offers a range of benefits including healthcare, discounted travel, holiday entitlement, and a pension scheme, promoting both physical and mental wellbeing.

Benefits

Healthcare benefits

Discounted travel

Pension scheme

25 days' holiday + bank holidays

Cycle to work scheme

Flexible working

Qualifications

• Previous experience in a high-volume customer-focused Contact Centre.
• Experience in delivering high-quality written responses.
• Proven ability to manage own caseload and work to KPIs.

Responsibilities

• Engage customers and resolve complaints across multiple channels.
• Provide personalized customer service at all times.
• Record case notes and assist customers using communication skills.

Skills

Outstanding written and verbal communication skills

Ability to work well under pressure

Proven experience in a contact centre

High level of IT skills including Microsoft packages

Multi-tasking and prioritisation

Job description

A leading transport company in Leeds is looking for customer service representatives to join its high-volume Contact Centre. The role involves engaging with customers to resolve queries and complaints quickly and effectively. Candidates should have proven experience in a similar environment and excellent communication skills. The position offers a range of benefits including healthcare, discounted travel, holiday entitlement, and a pension scheme, promoting both physical and mental wellbeing.