Customer Service Agent

Marston Holdings Limited; Rochdale; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading field services provider is seeking a Customer Contact Agent in Rochdale. This role involves delivering exceptional customer service and managing repayment negotiations for overdue accounts. The ideal candidate will excel in high-pressure situations and have strong communication skills. This is a full-time temporary position for 9 months, providing opportunities for professional development and a supportive work environment with various employee benefits including health plans and generous leave.

Benefits

Free onsite parking

Enhanced Maternity and Paternity Package

25 days annual leave plus bank holidays

Health Cash Plan

Discounts on shopping and travel

Qualifications

• Calm under pressure with excellent communication skills.
• Passion for helping others and delivering high-quality service.

Responsibilities

• Deliver high standards of customer service.
• Manage resolution and repayment negotiations for overdue accounts.

Skills

Experience of handling and resolving difficult situations

Ability to handle high volume calls efficiently

Good understanding of Microsoft Office Applications

Excellent phone manner

Strong time management and organisational skills

Utilities knowledge

Job description

Customer ContactAgent

Location: Rochdale

Are you a natural people-person who thrives on helping others?

Are you calm under pressure, with a positive outlook and a passion for doing the right thing?

If that sounds like you - we would love to welcome you to our teamwhere your empathy, communication skills, and attention to detail can change lives.

Engage is a technology-driven field services provider part of Marston Holdings Limited.

We have an exciting opportunity for aCustomer Contact Agentto join ourteam.

As a Customer Contact Agent you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

This is a full-time, temporary role for 9 months, offered on a fixed-term contract.

What we are looking for:

• Experience of handling and resolving difficult situations
• Capable of handling high volume calls efficiently and professionally
• Ability to successfully meet client SLA’s
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Utilities knowledge would be advantageous

What's in it for you?

• Hours: Monday - Friday 9am – 5pm
• Contract: Full time 37.5 hours per week
• Free onsite parking
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing

If this sounds like the job for you please apply....

Who we are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built aroundpositive outcomes for people and communities.

With5,000+ employeesand a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

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