Client Relationship Manager

Cooneen Group; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading garment manufacturer in the UK is seeking a Client Relationship Manager to foster client relationships and drive growth. This role focuses on upselling efforts, identifying opportunities through data-driven analysis, and planning innovation events. The ideal candidate will have a strong background in sales and a proven record in similar roles, particularly within manufacturing or retail environments. Join a company that prioritizes employee well-being with excellent rewards and benefits.

Benefits

35 days annual leave

Private healthcare cash plan

Early Friday finish – 1pm

Subsidised canteen

Employee assistance programme

Royal London pension scheme

Paid ‘Refer a Friend’ bonus

Active social club for events

Qualifications

• Proven experience in a similar role.
• Experience in manufacturing, construction, or retail.
• Track record of driving revenue and profitability.
• Experience launching new products/services.
• Willing to travel across the UK and Europe.

Responsibilities

• Drive upselling efforts to achieve KPIs.
• Identify and evaluate new sales opportunities.
• Plan and organise innovation events for customers.
• Lead quarterly innovation and improvement sessions.
• Develop and maintain Account Development Plans.
• Monitor and report on upselling performance.

Skills

Sales and account management skills

Data-driven analysis

Planning and leading innovation events

Collaborative mindset

Strategic thinking and planning

Proactive performance monitoring

Education

A-level or equivalent

Qualification in business or manufacturing-related discipline

Tools

Microsoft Office suite

Job description

Cooneen Group is looking for a Client Relationship Manager to join our team in either Fivemiletown or Manchester. In this role, you’ll be at the heart of our Cooneen at Work and Cooneen Defence divisions, building strong client relationships and driving growth across our business.

You’ll have the opportunity to build relationships with existing clients, uncover new opportunities and deliver innovative products/services that elevate the customer experience.

What You’ll Do

• Drive upselling efforts to achieve KPIs and increase sales within existing contracts.
• Identify and evaluate new opportunities for profitable sales growth.
• Collaborate with your manager to quantify opportunities through project studies and justifications.
• Plan and organise innovation events for each customer on a regular basis.
• Work closely with internal teams to assess the current product and service range and support continuous improvement.
• Lead quarterly innovation and improvement sessions, events, or meetings to foster account growth.
• Develop and maintain Account Development Plans, outlining growth strategies and improvement initiatives to support account retention and success during tender releases.
• Monitor and report on upselling performance, innovation activities, and customer engagement metrics.

What We’re Looking For

• Strong sales and account management skills with a focus on upselling and growth.
• Ability to identify opportunities and justify them with data‑driven analysis.
• Experience in planning and leading innovation events or improvement initiatives.
• Collaborative mindset to work effectively with internal teams and stakeholders.
• Strategic thinking and planning skills, particularly in developing account growth strategies.
• Proactive approach to monitoring performance and driving measurable results.

Essential Skills & Experience

• Proven experience in a similar role.
• Demonstrable experience in a manufacturing, construction, or retail environment.
• Proven track record of driving revenue and profitability, including developing and executing growth strategies.
• Experience successfully launching new products and/or services into the market.
• Proficiency in the full Microsoft Office suite.
• Willing to undertake travel across the UK and Europe when required.

Desirable Skills & Experience

• Experience in the clothing industry, including production control, planning, merchandising, or technical roles.
• Qualification in a business or manufacturing‑related discipline.
• Educated to A-level or equivalent, including English and Mathematics.

Reward & Benefits

At Cooneen Group, we put our people first. Alongside a competitive salary and a modern, comfortable workplace, you’ll enjoy:

• 35 days annual leave
• Private healthcare cash plan (for you and your dependents)
• Early Friday finish – 1pm every week
• Subsidised canteen with complimentary fresh fruit, tea, coffee, and filtered water
• Employee assistance programme
• Royal London pension scheme
• Paid ‘Refer a Friend’ bonus
• Active social club for events and activities

About The Cooneen Group

Cooneen Group is one of Europe’s largest and most diverse garment manufacturers, with a strong reputation for innovation, quality, and reliability. We operate globally across multiple clothing markets, delivering specialist garment solutions tailored to our clients’ exact requirements.

With over 250 employees across four companies, we combine creative design, exceptional customer service, and robust supply chains to consistently exceed expectations. Our business is built on stability, expertise, and a commitment to delivering outstanding results for every customer.

The Cooneen Group is proud to be an Equal Opportunities Employer.

We reserve the right to enhance the criteria for shortlisting purposes.