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5,652
Assistant Customer Service jobs in United Kingdom
Client Operations Account Manager Travel Experience Hong Kong
Collinson Group
City of London
Hybrid
GBP 60,000 - 80,000
30+ days ago
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On-Trade Account Manager - South of England and Wales
Ab Inbev
City of London
On-site
GBP 60,000 - 80,000
30+ days ago
Sales Advisor (Part-time) - London Flagship
Polène Paris
City of London
On-site
GBP 24,000 - 30,000
30+ days ago
(Senior) Account Executive London, Greater London, United Kingdom Go-to-Market
Abyssal S.A
City of London
Hybrid
GBP 80,000 - 100,000
30+ days ago
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Connect with headhunters to apply for similar jobsBusiness Sales Executive | 33,000– 42,000 per annum (Sponsorship Available)
School Result
City of London
On-site
GBP 33,000 - 42,000
30+ days ago
High-Value Banking Relationship Manager
Huntington Bank
Stratford-upon-Avon
On-site
< GBP 1,000
30+ days ago
Head of Sales | Uncapped Commission, 25 Days Leave
Hamptons
Horsham
On-site
GBP 40,000 - 60,000
30+ days ago
Field Sales Consultant - Self-employed (commission-only) Motherwell, Scotland, United Kingdom
SumUp
Motherwell
On-site
GBP 60,000 - 80,000
30+ days ago
Self-Employed Field Sales Consultant — Uncapped Commission
SumUp
Motherwell
On-site
GBP 60,000 - 80,000
30+ days ago
Insurance Account Executive - Hybrid, Growth & Impact
Everywhen
United Kingdom
Hybrid
GBP 30,000 - 40,000
30+ days ago
Insurance Account Executive - Hybrid, Growth & Impact
Everywhen
United Kingdom
Hybrid
GBP 30,000 - 40,000
30+ days ago
Client Operations Account Manager Travel Experience · Hong Kong
Collinson Group
City of London
Hybrid
GBP 60,000 - 80,000
Full time
30+ days ago
Job summary
A leading international service provider in London seeks a skilled Operations Manager to oversee B2B account management. Responsibilities include leading day-to-day operations, maintaining client relationships, and ensuring efficient onboarding of new programs. Ideal candidates will have a degree related to Business Administration, at least 5 years of experience, and excellent command of English and Asian languages. This role offers hybrid work arrangements and discretionary benefits.
Benefits
16 weeks Maternity / 14 days Paternity Full Paid Leave
Discretionary Bonus
Free Priority Pass Membership
Qualifications
- Minimum 5 years of working experience preferably with at least 2 years at managerial level.
- Experience in project management is a plus.
- Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 preferred).
- Willingness to travel occasionally for client meetings.
Responsibilities
- Lead and manage day-to-day operations activities.
- Work closely with business development team to maintain positive relationships with clients.
- Host/join client meetings as an SME in operations.
- Ensure B2B accounts are set-up and administered efficiently.
- Coordinate the onboarding of new programs.
Skills
Project management skills
Interpersonal skills
Problem-solving skills
Customer servicing
Education
Degree in Business Administration or related discipline
Job description
Overview
We are offering......
- Hybrid work arrangement (work from home/office)
- 16 weeks Maternity / 14 days Paternity Full Paid Leave
- Discretionary Bonus
- Free Priority Pass Membership (unlimited airport lounge access)
About this role...
- Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the whole client lifecycle on all aspects
- Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts
- Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions
- Ensure B2B accounts are set-up and administered efficiently and effectively.
- Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program
- Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA
- Identify, investigate and resolve issues and troubleshoot problems for designated accounts
- Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements
- Understand and meet SLA’s in a time pressured environment
- Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts
- Support the Management Team in providing detailed information on B2B accounts
- Responsible for creating and updating operational procedures
- Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests
- Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements
- Perform ad-hoc project as assigned
You might fit for the role if you have...
- Degree in Business Administration or related discipline
- Minimum 5 years of working experience preferably with at least 2 years at managerial level, experience in project management is a plus
- Excellent project management skills
- Account management or Sales Support/Administration experience, preferably with banking/finance experience)
- Solid experience in operational and client administration
- Excellent inter-personal, customer servicing and problem-solving skills
- Assertive, initiative, methodical, detail-oriented, highly organized in work procedures, computer literacy are all pre-requisite
- Willingness to travel occasionally for client meetings
- Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 is preferred)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.