Account Manager (North American Market)

PHMG; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic audio branding company in Greater Manchester is seeking an Entry Level Account Manager to manage a portfolio of client accounts, ensuring high-quality service and fostering long-term relationships. Successful candidates will have strong communication skills and a proactive approach to identifying business opportunities. The role offers competitive salary, career development linked to performance, and various employee benefits including gym membership and company events.

Benefits

Competitive salary and rewards

Career development tied to performance

Free gym membership at PureGym

Company events in sought after venues

Birthday time off

On-site barber and beautician

Exciting social scene and lively atmosphere

Creative, spacious offices

Cycle to work scheme

Qualifications

• Ability to manage 400-500 accounts effectively.
• Proven track record in delivering customer satisfaction.
• Experience in collaborating with cross-functional teams.

Responsibilities

• Manage client accounts and foster long-term relationships.
• Deliver high-quality productions while consulting on marketing needs.
• Identify commercial opportunities within the client base.

Skills

Expert-level understanding of client needs

Project management

Data analysis

Customer service

Communication skills

Job description

PHMG Greater Manchester, England, United Kingdom

Account Manager (North American Market)

Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week)

Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.

Strategic objectives and responsibilities

• At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
• Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
• You deliver industry-leading customer service to ensure satisfaction continuously improves
• You have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
• You’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
• You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your client base constantly
• You seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• All expenses paid company events in sought after venues
• Birthday time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative, spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Cycle to work scheme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Technology, Information and Internet