Service Delivery jobs in United Kingdom

**Senior Manager, HR Operations & Systems******Location:**** Cambridge - Hybrid****Department:**** People / HR****Job type:**** Full Time****Join us and make a difference when it matters most!****At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. ****The Team****The Senior Manager HR Operations & Systems is accountable for leading and optimising global HR operational delivery and systems strategy across a workforce of 1,200+ employees in 25+ countries. This role integrates HR operations, systems, compliance, and employee relations to ensure scalable, compliant, and employee-centric service delivery. The role provides leadership to managers and professionals, develops departmental plans, controls resources, and drives policy formation in alignment with the HR functional objectives and overall company priorities.****Role and Responsibilities***** Global HR Service Delivery: Own and continuously improve HR operational services across all geographies, ensuring consistency, accuracy, and compliance through the Global People Services (GPS) team.* Operational Oversight & Alignment: Oversee day-to-day HR operations globally, ensuring alignment with global standards, local needs, and managing third-party providers in smaller country offices.* Performance & Excellence: Drive operational excellence through process standardization, automation, and continuous monitoring/reporting on operational Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).* HR Systems Management: Ensure the optimal use and evolution of HR systems (e.g., Workday), partnering with HRIS/IT teams for maintenance, enhancement, and strategic alignment with business priorities.* Data Integrity & Security: Lead system upgrades, integrations, and rigorous data governance initiatives to ensure accuracy, integrity, and security across all HR technology platforms.* Compliance & Risk Management: Maintain deep knowledge of global and local regulations (e.g., labour laws, GDPR), developing and maintaining Standard Operating Procedures (SOPs), controls, and audit readiness.* Crisis & Investigations: Lead the HR response to complex investigations, ethics complaints, and crisis coordination, ensuring duty of care and worker welfare standards are met.* Employee Relations Strategy: Lead the development and execution of employee relations strategies, translating the global philosophy into country-specific plans and managing relationships with employee representative bodies.* Engagement & Culture: Oversee grievance handling, investigations, and proactive interventions to enhance leadership quality, employee engagement, and support country-specific culture, health, and welfare programs.* Leadership & Collaboration: Provide leadership for the HR Operations & Systems function, developing departmental plans, managing budgets, and building team capability while actively collaborating with People Business Partners (PBPs) and Centres of Excellence (CoEs).****What you’ll bring***** Bachelor’s degree in HR, Business Administration, or a related field.* Chartered Institute of Personnel and Development (CIPD) Level 5 or higher.* Progressive HR Experience including leadership roles in HR Operations and Systems.* Proven track record of leading HR teams across multiple geographies.* HRIS Expertise (Workday Focus): Demonstrated success in implementing and optimizing HR systems, preferably Workday.* Workday Pro Certification or an equivalent HRIS systems certification is advantageous* Proven experience in global shared services models and vendor management.* Deep understanding of HR operations, shared services, and Service Level Agreement (SLA) management.* Experience managing complex Employee and Industrial Relations in multi-sector environments.* Compliance Knowledge: Strong knowledge of international labour laws, GDPR, and compliance frameworks.****What we offer in return***** Flexible benefits package* Opportunities for learning & development through our varied programme* Collaborative, inclusive work environment****Diversity and inclusion****Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do. We are on a journey and will seek to move forward together through education and awareness to build a culture that welcomes and celebrates diversity and uniqueness. We will create a workplace environment where everyone can, every day, bring their authentic selves and is treated with dignity and respect. ****About Mundipharma****Mundipharma is a global healthcare company focussing on customers across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of pain management, infectious disease as well as other severe and debilitating disease areas. Their guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything they do. For more information visit www.mundipharma.com. ****Join our talent pool****If you’re not sure this role is right for you but you’re keen to hear about future opportunities at Mundipharma, and be the first to hear about new roles.**Additional Job Description:****Primary Location:**GB Cambridge**Job Posting Date:**2025-12-15**Job Type:**Permanent