Local Service Manager

Sanctuary Group; Littleport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A non-profit organization in Cambridgeshire seeks a Local Service Manager to oversee temporary accommodation services. This dynamic role requires strong leadership and the ability to work collaboratively with local authorities and third-party providers. Responsibilities include ensuring service delivery, managing financial performance, and developing staff. The ideal candidate is compassionate, has previous managerial experience, and holds a full driving license for travel needs. This position offers at least 25 days holiday, pension contributions, and a variety of other benefits.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Wide range of learning and development opportunities

Qualifications

• Previous experience in a managerial role within a similar service.
• Excellent communication skills and ability to remain calm under pressure.
• Experience in personalised support to maximise service user development.

Responsibilities

• Lead the overall delivery of the service.
• Develop and maintain relationships with partners and stakeholders.
• Oversee service delivery and ensure compliance with KPIs.

Skills

Strong leadership skills

Excellent problem-solving skills

Strong interpersonal skills

Compassionate and caring approach

Ability to build relationships

Full valid driving licence

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226909

Local Service Manager

37.5 hours per week

Local Service Manager – Cambridgeshire

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager to oversee our services in Cambridgeshire.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing and support services to help people across England live as independently as possible.

We’re a national organisation, but as a not-for-profit, we think locally putting our customers at the heart of everything we do. We’re committed to being our best and helping customers achieve their best, supporting them on their pathway to independence.

Working with us isn’t just another job—it’s rewarding, inspiring, and offers the chance to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals through comprehensive training and benefits.

About the Role

The Local Service Manager position in Cambridgeshire is a unique and dynamic role, working across multiple services that provide temporary accommodation for both East and West of the county.

This is a fast-paced role that requires someone who can:

• Think on their feet and adopt a solution-focused approach.
• Work collaboratively with multiple agencies to achieve the best outcomes for customers.
• In addition to managing temporary accommodation, you will also oversee several housing management-only units, where third-party providers deliver support to some of our most vulnerable customers.

To succeed in this role, you will need:

• Strong leadership skills to manage a small but effective team.
• The ability to build positive relationships with third-party providers and local authorities.
• A sound understanding of safeguarding principles.
• Knowledge of KPIs and the importance of supporting customers to maintain their accommodation.
• Excellent problem-solving and communication skills.

The Role of Local Service Manager Includes:

• Leading the overall delivery of the service through team management and liaison with the Area Service Manager.
• Developing and maintaining relationships with partners, key stakeholders, and external agencies.
• Overseeing service delivery and ensuring compliance with KPIs.
• Managing the service’s financial performance and budget.
• Recruiting, managing, and developing staff.
• Ensuring flexibility around working hours to meet service needs.
• Responsibility for health and safety within the service.

Skills and Experiences:

• Previous experience in a managerial role within a similar service.
• Strong interpersonal, leadership, and problem-solving skills.
• Excellent communication skills and ability to remain calm under pressure.
• Compassionate, caring, and hands‑on approach to support.
• Experience in personalised support to maximise service user development.
• Ability to liaise effectively with statutory and voluntary partners.
• Full valid driving licence (travel is a requirement of the role).

Are you ready to be your best:

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays).
• Pension scheme with employer contributions.
• Variety of online discounts and rewards from major retailers.
• Health and well‑being plans.
• Life assurance.
• Family‑friendly arrangements, including flexible working opportunities.
• Tax‑efficient savings through our Cycle to Work scheme.
• Wide range of learning and development opportunities.

Job Reference: 226909

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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