Senior Services Delivery Lead - UK & Ireland (Hybrid/Remote)

Adtran; Basingstoke; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a highly motivated Senior Manager to oversee service delivery operations in Basingstoke, UK. The Senior Manager will lead a team, ensuring high-quality project management and customer satisfaction while managing service delivery performance and financial outcomes. Candidates should have extensive telecommunications background, project management expertise, and strong communication skills. This role offers opportunities for hybrid work and is crucial for enhancing customer relationships and service delivery efficiency.

Benefits

25 days holiday + public holidays

Company pension scheme

Private medical insurance

Free onsite parking

Qualifications

• Background in telecommunications Infrastructure (Fiber Access and Optical Networks Domain).
• Extensive experience in customer program/project management or aftersales services management.
• Proven record for leading teams and managing service delivery projects.

Responsibilities

• Lead a team of Service Program Managers and Professional Services engineers.
• Customize and implement service delivery strategy according to business plans.
• Ensure compliance with agreed service delivery models and standards.

Skills

Telecommunications infrastructure background

Project management

Customer relationship management

Strong communication skills

High organizational skills

Education

Engineering Degree or equivalent

Job description

A leading telecommunications company is seeking a highly motivated Senior Manager to oversee service delivery operations in Basingstoke, UK. The Senior Manager will lead a team, ensuring high-quality project management and customer satisfaction while managing service delivery performance and financial outcomes. Candidates should have extensive telecommunications background, project management expertise, and strong communication skills. This role offers opportunities for hybrid work and is crucial for enhancing customer relationships and service delivery efficiency.