Casual Food & Beverage Team Member

Klarent Hospitality Group; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel group, located in the heart of Edinburgh, is seeking a passionate Food & Beverage Operative to enhance guest experiences. This role involves engaging with guests and supporting service across various outlets, including the bar and restaurant. Ideal candidates will exhibit a genuine passion for hospitality, professionalism, and the ability to multitask in a dynamic environment. Join our team to develop your career in one of the city's most iconic hotels offering excellent benefits and opportunities.

Benefits

Hourly Rate of £12.21

Free meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

28 Days of Annual Leave

Flexibility to purchase additional holiday

Pension enrolment

Qualifications

• Genuine passion for hospitality with a focus on exceptional customer experiences.
• High grooming standards and command of English for effective communication.
• Ability to multitask effectively in high-pressure situations.

Responsibilities

• Welcome guests and attend to their needs with professionalism.
• Support team across all service areas for seamless food and beverage delivery.
• Respond promptly to customer queries and resolve complaints.

Skills

Passion for Service

Professionalism

Personality & Attitude

Resilience & Adaptability

Experience in Food & Beverage Service

Flexibility

Job description

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Hourly Rate of £12.21
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

At The Caledonian Edinburgh, we pride ourselves on delivering outstanding service, elegance, and an unforgettable experience for our guests. As a Food & Beverage Operative, you will be a key member of our team, ensuring that our service standards meet the highest expectations.

Your role will involve supporting various areas of food and beverage service, including the Bar, Restaurant, Breakfast, Room Service, and Conference & Events, contributing to the smooth running of each outlet and ensuring a seamless, memorable experience for our guests.

Key Responsibilities:

• Guest Interaction & Service: As the face of the Food & Beverage outlet, you will warmly welcome guests, engage with them courteously, and attend to their needs with professionalism and care.
• Operational Support: Efficiently support the team across all service areas, from bar to restaurant and beyond, ensuring the seamless delivery of food and beverages to our guests.
• Guest Satisfaction: Respond promptly and efficiently to customer queries and requests, taking ownership of any concerns or complaints with a proactive, solution‑oriented approach.
• Communication: Maintain an open line of communication with both the kitchen and guests, ensuring clear and concise information exchange to guarantee smooth service delivery.
• Team Collaboration: Work cohesively within a dynamic team, ensuring a positive and cooperative work environment. Assist colleagues in delivering exceptional customer service, especially during high‑demand periods.
• Product Knowledge: Develop and maintain a comprehensive understanding of the hotel's offerings, including food, beverage, and facilities, in order to provide guests with informed recommendations and details.
• Time & Task Management: Demonstrate strong organisational skills by managing multiple tasks and working under pressure without compromising on quality or service standards.

What We Desire:

• Passion for Service: A genuine passion for hospitality, with a focus on delivering exceptional customer experiences and consistently going above and beyond to delight guests.
• Professionalism: A professional, polished appearance, with high grooming standards and a command of the English language to facilitate communication with guests and team members alike.
• Personality & Attitude: Friendly, caring, and approachable, with a positive attitude that lifts the team and guests around you.
• Resilience & Adaptability: Ability to remain calm, creative, and efficient in high-pressure situations. Demonstrated resilience and the ability to multitask effectively.
• Experience & Skills: Previous experience in food and beverage service is desirable but not essential. A strong desire to learn, improve, and enhance customer service skills is crucial.
• Flexibility: A willingness to work across various shifts, including mornings, afternoons, evenings, and weekends.

Why Join Us?

If you are passionate about hospitality, thrive in a luxury setting, and have a commitment to exceptional customer service, this is the role for you. At The Caledonian Edinburgh, we provide you with the tools and opportunities to develop your career in one of the city's most iconic and prestigious hotels.

We invite you to join us in delivering memorable experiences for our guests while you grow in an environment that encourages excellence.

If you have the skill set and dedication to take on this role, we would love to hear from you.