Workplace Experience, Senior Director

Tétris SA; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global real estate services firm is seeking a Senior Director for Workplace Experience in London. This leadership role focuses on elevating workplace experiences by managing complex transformation initiatives. The ideal candidate has over 10 years of senior leadership experience in workplace services and is skilled in project management, change management, and stakeholder engagement. This position requires an exceptional leader who can drive operational excellence and enhance employee satisfaction.

Qualifications

• 10+ years senior leadership experience in workplace services or related field.
• Proven experience in strategic programme implementation.
• Experience with workplace technology implementation.

Responsibilities

• Lead end-to-end programme management of all workplace experience project tasks.
• Design and oversee go-live building launch and transition strategies.
• Manage feedback through surveys to measure employee sentiment.

Skills

Senior leadership experience in workplace services

Project/programme management

Change management

Stakeholder engagement

Strong communication skills

Fluent in English

Tools

Microsoft Office Suite

Job description

Workplace Experience, Senior Director page is loaded## Workplace Experience, Senior Directorremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ471031**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Workplace Experience, Senior Director****Job Summary** At JLL, our goal is to provide workplace experiences that will be long remembered by our clients. This leadership role provides the opportunity to combine your passion for service excellence, team development, and operational management to create hospitality-focused workplace environments. The role is client facing and requires exceptional leadership, customer service, presentation and communication skills across all levels of the business including the C-suite, VIPs, and client employees. **Overall Role**The Experienced Mobilisation Project Lead is a strategic leadership position responsible for orchestrating complex workplace transformation initiatives from conception through post-implementation optimisation. This role requires a seasoned professional who can manage comprehensive mobilisation programmes spanning 18+ months, overseeing large-scale organisational relocations and transitions whilst ensuring seamless delivery of new workplace experiences that enhance employee satisfaction and operational efficiency.**Key Responsibilities****Programme Management (18-12 months pre go-live)*** Lead end-to-end programme management of all workplace experience project tasks.* Develop and implement operational change management plans, creating frameworks for adopting new workplace systems and processes.* Design workplace standards in partnership with leadership to define service delivery models, performance standards, and training frameworks.**Strategic Planning & Implementation*** Design and oversee go-live building launch and transition strategies for pre-launch, day-one, and post-launch phases.* Provide digital experience optimisation guidance on the design and readiness of new workplace technology.* Create comprehensive experience documentation including standards, playbooks, and journey mapping for workplace procedures and ongoing management.**Stakeholder Coordination & Communication*** Develop and execute communications strategies to support employee transitions during workplace changes.* Provide move-in coordination support with detailed operational readiness plans covering pre-launch, day-one, and post-launch activities.* Coordinate employee orientation programmes, providing frameworks for team tour planning, troubleshooting guides, and feedback collection.**Quality Assurance & Continuous Improvement*** Manage feedback and insights through pre- and post-launch surveys to measure employee sentiment and guide workplace improvements.* Conduct mystery shopper audits to assess new workplace delivery and identify gaps post go-live.* Actively participate in the JLL Experience Leadership community and platform initiatives to drive continuous improvement.**Experience and skills*** 10+ years senior leadership experience in workplace services, corporate hospitality, facility management, or related field with proven experience in strategic programme implementation* Project / programme management experience in workplace transformation or similar complex initiatives* Experience in service design, journey mapping, or customer experience methodologies* Proven track record in change management and stakeholder engagement* Experience in opening new buildings and transitioning operational services* Background in FM operations and facilities management processes* Strong communication and coordination skills across multiple stakeholder groups* Experience with workplace technology implementation and optimisation* Familiarity with hybrid/flexible working models and space utilisation metrics* Strong negotiation and conflict resolution skills* Cultural sensitivity for global workplace implementations* Adaptability to work in fast-paced, ambiguous environments* Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access)* Fluent in English (both written and verbal)#LI-JA1**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .