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Hybrid Customer & Claims Specialist
Job summary
A leading automotive service organization is seeking a Customer Service Representative to handle inbound customer calls and vehicle damage claims. The role requires problem-solving skills, curiosity, and the ability to remain calm under pressure. You will work in a hybrid environment, ensuring customers receive exceptional service. The position offers 25 days of annual leave, breakdown membership, and a pension scheme with employer contributions, among other benefits.
Benefits
Qualifications
- Must be able to understand and make decisions quickly based on incoming information.
- Curiosity and inquisitiveness to learn new information efficiently.
- Proactive approach with pride and ownership in work.
- Ability to cope well in pressurized situations.
Responsibilities
- Take inbound customer calls and resolve queries effectively.
- Manage customer vehicle damage claims proactively.
- Maintain focus and composure during peak call times.
- Provide exceptional customer service aligned with company standards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.